How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. 06:46 AM. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. eBay somehow refunded the buyer automatically when the return was delivered. What's the tracking number? She may have forgotten she purchased this one as well but from you. 2023 Comparitech Limited. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Exchanges and Replacements - Amazon Customer Service As per the returns policy you are within your rights to refuse it. There are two occasions in the tracking updates that says it was rerouted due to processing error. I've taken back an item I never sold lol. I sold 4 of the same items. You're not supposed to be liable for anything that happens to it after that. Go to ic3.gov and fill out the internet crime form. The thing to remember is that these slip up were t. Its usually not a good idea to trade with accounts that have bad feedback. If the item is sold for more than $750 the item must have signature delivery proof. Unfortunately for you, the item is a replica of the one you sent. He sent photo of item receivedit is not the item i sent. Sizes: XS to 2XL. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Yup pretty much. It's tough dealing with customer service when they're all Filipinos who don't understand or care. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. The buyer confused me with another seller. This is what people are doing nowadays, so selfish. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Visit the nearest USPS location and fill out a request form. 11. It will make it much more challenging. I don't like this version and Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Just trying to understand. Buyer said I sent wrong item when I sent right one - and got money back This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. The most common dispute for a scammer is the "not as described" dispute. Disputing the chargeback can take a lot of time and hassle on your behalf. Is it possible they received it from another seller? Cookie Notice I have had a few people say they didnt receive their orders when I know I sent out to all of them. "Hi. Press question mark to learn the rest of the keyboard shortcuts. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Did you include the reference number on the label? Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. eBay are only concerned with issues that affect their own profit margins. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. If you have been scammed, well show you the steps you can take to report it. How do they sell my exclusive manufactured trademarked product for lees than I do?? I told them to send it back to me and I'll give them a refund. But they said flat out "we don't mix up packages" and reiterated. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. I don't know what it actually takes for them to get banned. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. eBay is very aware that scams occur on the website. If you find an item on eBay that you think is fraudulent, report the listing directly. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Always think like a big retailer. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Select Order Not as Described. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. Do not refund half. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. 04:18 PM Report a buyer if you think they have acted illegally or fraudulently here. Dispute the refund. Privacy Policy. Message 1of 30 Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Buyer pretended the item/ring was not as listed. This has happened a couple of times to us over the years, all part of selling on line Im afaid . I ended up having to give a refund in fear the buyer is going to give me bad feedback. on We had a top where it was returned with snot. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. You can always appeal later. Thanks for the policy violation on your part eBay. Made sure we sent all images to amazon as it was within 30 days of purchase. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. If so, it's definitely not a package I've sent out. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. After completing the sale normally, the seller will post the package with the correct address but the wrong name. 26-05-2020 As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Tune into our last eBay for Business podcast episode of 2022! Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. So buyer filed a claim for a return with eBay citing wrong item sent. The item is missing parts or features, and this was not disclosed. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. on The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? This time, I accidentally sent an ebay buyer the wrong item. Buyer wants to return, says i sent wrong item : r/Ebay Case in point; I sold a wallet described as new in the box recently. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . They can claim the item was not received, claim a refund and make off with the expensive item. It was already on the way. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. His failure to reply to me or send pictures until after Case was decided on his favor was strange. That is not the package i sent your cosmetics in. Aamzon advised we can do what we want. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Its ok but I like the darker one you had in your listing. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Disputes about the quality of the item are not billing errors. 05:49 AM. They will call the number you have on record for this account, so make sure that's correct before you start. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Lol either way I wasnt surprised. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Buyer contacts me today. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. I'll have to ask her what she sees different because I know it's the same. You can chat with other sellers about anything to do with running a business on eBay. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. If not, fuck them and continue onto arbitration per their terms and conditions. Refunds and Returns - Mercari: Your Marketplace Those are not indicative of any scam. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. 2. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange Explain it to him like you explained it to us. Keep choosing to the end, then scroll down and your contact options will be at the bottom. The buyer has since responded and accepted that it was delivered somewherebut not to him. Ebay found me not at fault and released my funds. Offer to send him a return shipping label. There's no possible way I sent the wrong item so he's trying to scam me. Am I going to be screwed out of $55? You send the item promptly but days later you find that the check bounces, leaving you with nothing. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Yeah you filing that stuff 100% does nothing. I've only had to use these pics a few times but they save a lot of hassle. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Honest mistakes happen. Choose "have us call you", that's the best option these days. They may even provide photos of the broken item. Is it possible to contact their police department? Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Learn how your comment data is processed. They needed his phone number but I did not have it. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Sucks!! Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. 04:02 PM. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. That's why I thought maybe they mislabeled. You have to make them paying you off a better deal than the hassle you will continue causing for them.