If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Here's Verizon's SIM unlock policy. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Subscribers in states other than California who subscribe to a combined non-tribal Lifeline and ACP service offering and later transfer out their ACP benefit will be automatically transferred to a Lifeline plan that includes 1000 minutes, 500 texts, and 100 MBs of data at 1Mbps. Notice letter of participation in a qualifying state, federal or Tribal Program. The Lifeline benefit is non-transferable and is limited to one monthly discount per household for either wireless or wireline service. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Skip to content. Notice letter of participation in a qualifying state, federal or Tribal Program. Copyright 2022 enTouch Wireless All Rights Reserved. ACP is a federal government program operated by the FCC. Cancel anytime by visiting "Manage Prime Membership" in "Your Account" on Amazon.com and adjusting your membership settings. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). For additional information about broadband speeds, including network limitations, visit https://entouchwireless.com/internet-transparency/. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. If you're bringing your current phone to the network, purchase a T-Mobile SIM card. Please visit our Missouri City location at 5777 Sienna Pkwy, Missouri City, TX 77459. An eligible household is limited to one monthly service discount and a single, one-time device discount. B14. Symmetrical Internet Support - Astound Broadband Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). enTouch Wireless Unlimited Talk/Text free Lifeline cell phones Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. MyEntouch | Create Account | Index Click here to enroll today to see if you qualify! You agree that any state, local, Tribal government, school, or school district may share information about your receipt of benefits that would establish eligibility for the ACP and that such information will be used only to determine ACP eligibility. conference, chat lines, and premium numbers) are not supported and may be blocked. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? Lifeline plans and benefits may be maintained without enrolling in the ACP. You may choose another service plan by paying the applicable undiscounted rate for any of our plans available at that time plus applicable fees and taxes. But our FAQ page might already have the answer you need. Failure to provide consent will result in your being denied the ACP service and/or the connected device benefits. enTouch Wireless customers can stay connected to friends and family abroad with FREE international calling to countries including Canada, Mexico, India, UK, and more!*. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Text messaging and data rates may apply. Promotional offers may be modified or withdrawn at any time. Check Your Status - California LifeLine Give Us A Call! International calling does NOT include text messaging, picture messaging, or video messaging. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. Lifeline program participants are eligible to participate in ACP. Videos stream at DVD quality (480p). conference, chat lines, and premium numbers) are not supported and may be blocked. We Are In 34 States! AirTalk Wireless Your pin can be found on your Astound bill or you can click "please click here" and have a temporary access token emailed to you. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Not only did he succeed professionally, Bovay also gave . If you are a renewing wireless LifeLine subscriber and you do not know your PIN, text GETPIN from your LifeLine phone to 345345. Offerings vary by state. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Life Wireless Customer Service enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service Subscribers enrolled in the EBB as of December 31, 2021 may keep their EBB benefit for 60 days and must transition to the ACP benefit on March 1, 2022, if eligible. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. We're here for you, 7 days a week, 7am-12am Eastern. enTouch Wireless provides high-speed broadband service to ACP customers. Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Click the Edit account button by the email address whose password you want to change. Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. BROADBAND DATA. *All forms of ID must be valid and used before expiration date. Account type. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. You can apply your ACP discount to any available enTouch Wireless service plan. Our representatives are excited to help with anything. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. enTouch Legacy Ticket Submissions For more information about ACP eligibility criteria, applicable terms and conditions, and the program go to https://www.entouchwireless.com/affordable-connectivity-program or call us at (866) 488-8719. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. The discount amount available to subscribers who are enrolled in the ACP after the transition period will be up to $30 per month. Divorce decree or child support document. Which Free Government Phone is the Best? (2022) - Finance Life INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. EnTouch Wireless LITTLE ROCK, Ark. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Lifeline services are non-transferable and limited to one benefit per household, consisting of either wireline or wireless. Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! Unemployment/Workers' Compensation benefits statement. International calling does NOT include text messaging, picture messaging, or video messaging. Participates in the Food Distribution Program on Indian Reservations. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Promotional offers may be modified or withdrawn at any time. Pick your new T-Mobile plan and phone, either online or in store. Beginning December 31, 2021, EBB customers may switch their service plan at any time. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Connected device benefits require a co-pay of at least $10.01 plus tax and fees where applicable. To reset your settings to default, choose your device manufacturer below. Do not enter any dashes or hyphens. International calling does NOT include text messaging, picture messaging, or video messaging. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. You must opt-in and choose an eligible ACP service plan. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Copyright 2023 enTouch Wireless All Rights Reserved. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. Videos stream at DVD quality (480p). As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. Data throttling may apply to users with very high levels of data usage. ENTOUCH Smart Building Solutions. Taxes and fees included with service plan pricing. To see where enTouch Wireless offers Lifeline, visit, You can apply your ACP discount to any available enTouch Wireless service plan. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. All you need to do is ask we make it easy! This review was chosen algorithmically as the most valued customer feedback. Which Is The Best Government Phone Service? - Retirement Savvy Veterans Administration benefits statement. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. 2021 ENTOUCH, ALL RIGHTS RESERVED. Only eligible consumers may receive ACP discounts. Astound Broadband powered by enTouch - Yelp Servicing California and 33 other states! If you are going to ask "how do I get a cell phone?" go here instead. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Taxes and fees included with service plan pricing. The FCC is phasing out the EBB and replacing it with the ACP beginning on December 31, 2021. The ACP monthly service and device discounts cannot be transferred to another household or individual. You must opt-in and choose an eligible ACP service plan. You will need to supply either a credit card or PayPal information. Every Q Link Wireless account has an account number. Most individuals who qualify for Lifeline also qualify for ACP. Whether its walking you through a Lifeline application, or helping you traverse our website. If you want to apply for ACP service only, please call 888-294-9465. Enrolling with enTouch Lifeline cell service is easy! If you want to apply for ACP service only, please call 888-294-9465. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. My Account - Entouch Systems AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Data usage requires a data-capable device, and is subject to our Acceptable Use Policy (AUP), available in our Terms of Service. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. *All forms of ID must be valid and used before expiration date. Box 105561, Atlanta, GA 30348). If you qualify for programs like CalFresh, Medi-Cal, Medicaid, Food Stamps or are considered Low Income, you may qualify! 4. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Lifeline is a government assistance program that provides discounts on your monthly phone and/or broadband/Internet service. More Info about Account Number and Password - Page Plus Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. Cell Phone-Account Fraud - Consumer Reports Only qualified consumers with documentation proving eligibility may enroll. MyEntouch | Create Account | Index Register Please enter your full account information as shown on your bill. Review updated: Jan 13, 2023. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. Currently, only English and Spanish-speaking customer support agents are available because enTouch Wireless only offers and sells California LifeLine service in those two languages. Our Editorial Process Each year more than 60 Million users visit Technobezz to solve a problem or research a product. If the FCC announces that funding for the ACP has been exhausted, we discontinue our ACP service offers, or we determine you are no longer eligible for the ACP, we will notify you and your ACP benefits will end. Long story short, Budget transfered the number to Entouch but the latter refused to acknowledge a port request from another carrier. Offer not available for existing enTouch Wireless customers. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. T-Mobile data & APN settings | T-Mobile Support Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, These Terms and Conditions govern your participation in the Affordable Connectivity Program (ACP), and include required disclosures and eligibility information. Receives Bureau of Indian Affairs General Assistance; Participates in Head Start (only households meeting the income qualifying standard); Receives Tribal Temporary Assistance for Needy Families (Tribal TANF); or. enTouch Wireless reserves the right to block calls to any country or international number range without notice. You may opt-in for the ACP at the time of enrollment with enTouch Wireless or anytime thereafter through the self-service tool. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. You can pay your bill online with your MyAstound Account, our online bill-pay portal. Thank you we really appreciate your business. BROADBAND DATA. California voice-only Lifeline subscribers must acquire a data capable device in order to subscribe to an ACP-supported service plan. ACP is a federal government program operated by the FCC. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Veterans Administration benefits statement. B09. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data. PIN: Go to your online account. enTouch Wireless may limit, alter, or discontinue your service if you generate abnormally high call volumes, abnormally long average call lengths, calls with abnormally high costs, abnormally high data use, or other disproportionate use when compared to those of other customers of enTouch Wireless. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Upgrade Your enTouch Wireless Plan | ACP Benefits Video typically streams in SD (480p). When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. entouch wireless account number and pin Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. Boomerang is authorized to offer California LifeLine, a government assistance program for qualified California residents. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Please visit www.entouchwireless.com/plans for the most up-to-date plan offerings. ACP is a federal government program operated by the FCC. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Safelink Wireless. Simply complete all fields below to get started. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). enTouch Wireless Michigan Lifeline Program ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). International calling is enabled for direct communications between 2 people; certain numbers (e.g. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. 2. The ACP will replace the Emergency Broadband Benefit Program, effective December 31, 2021 for new subscribers, or on March 1, 2022 for existing EBB subscribers. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. OFFERS MAY VARY BY STATE and service may not be available in all areas. There are no fees associated with this change. Want to bring your existing phone number to your new enTouch phone? Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. If you already own a phone, you could also bring your own device to EnTouch Wireless. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. enTouch Wireless does not guarantee the speeds of the data services it provides. M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234. Your household can receive only one Lifeline and one ACP benefit. enTouch Wireless reserves the right to block calls to any country or international number range without notice. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Username Password Log In Forgot your username or password? THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. How Do You Add Prepaid Minutes to a Verizon Phone? - Reference.com with Q Link chat. A Roku account gives you access to the Roku Channel Store. Pay your bill online Update your account information ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service.