"You get a detailed email after paying for the package, there will be a link where you can make your payment". She added that the package is a great value, that it is transferable, and has no expiration date. I wrote them and informed them that they were in breach of our contract - for failure to honor refund policy stated in the contract and for undisclosed or unsubstantiated charges, not mention in contract and for service never received. to justify the additional $480 added to the $9, 815.00 balance. this triggered my PTSD. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. Sunset Solutions Group Response Apr 23, 2020. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. What a lead in! has a reference to a class action law suit filed in 2017 You dont need to go through the process alone our company is here to help! There are other, more reputable companies out there that can help you cancel your timeshare contract. If youre considering legal action against Sunset Group, you may be able to join a class-action lawsuit. Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. they will admit that trading your private residency with someone else costs $189 each time. They offer via text Ocean Spa Hotel and Laguna Suites and Spa under the website: www.sunsetworldresorts.com. Me and my mom were mislead and not they said our membership cancellation is not valid. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! We did not buy the all-inclusive. The first was to continue with the upgrade - which we did not want. There are options for getting out. At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. File a complaint to Sunset World Resorts & Vacation Experiences, Boulevard Kukulcan Km. Official Site | Sunset World Resorts & Vacations Experiences We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. How to Get Out of a Sheraton Vistana Timeshare? 1. We attempted on a number of occasions to work out the issues with Sunset and their only solution was 1) either to continue to pay on the fraudulent contract or 2) to accept a contract cancellation with no refund of our monies already paid to Sunset (neither of those options were acceptable). I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. Travel & Vacations. I attended their vacation ownership presentation and also bought in to the sales pitch of the sales agent . Do not purchase a time share with this company. We protect your data. It's a lie. How to Get Out of a Capital Vacations Timeshare? Responding to a Complaint or Petition. Then told her I know they are scammers and not to bother me anymore. We did continue our vacation and had a great time in Cancun. I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. Make certain to archive all that and counsel a lawyer assuming you have any inquiries in route. Unfortunately, the company has been embroiled in multiple lawsuits over the past few years. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. There was one indication that a possible lawsuit may be filed by attorney Mitchell Sussman; you can learn more by searching Promotoria Sunset Group Timeshare Owners Lawsuit.. i cannot find anything out on this case though. Most of these are negative, with common complaints about high-pressure sales tactics, misrepresentation by salespeople, and difficulty cancelling contracts. While we were there they started to pressure us about meeting with them - since it was our first trip back - so they can tell us how much the value of our purchased had gone up. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. Hi goaliemike, we are here in cancun, we were scammed. I refused to proceed and insisted travel package detail. I wanted to cancel but my wife wanted the SUV for the week. Of course they continue to respond with the "we are not interested at this time" for the past 2 years. I was in suspense. The lawyer says most of the time it just disappears after they ding your credit. The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. Login. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php Remember at first she said she was trying to sell her vacation as an employee. If they do not refund our $8000, WISH TO FIGHT THEM LEGALLY! Take action now! That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. Sunset World Resorts & Vacation Experiences. Big lie. These cookies will be stored in your browser only with your consent. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". Info on Sunset Resorts, Cancun & Playa del Carmen Greetings from Earl in Fredericton I acknowledge that this consent may only be revoked by email notification to [email protected]. this is a forum with more complaints made to royal elite: I have a duplicate copy of that . The whole thing is a rip off as far as I can tell and very stressful for anyone. May 22, 2010 @ 12:56 PM). The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. Lawsuit Seeks To Overturn Trump Administration's 'SUNSET Rule - NPR Hi! They request upfront fees for their services from the get-go. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. What should we do? I bought their package and regret it very much. Please contact me at [email protected]. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. This scammers has to stop. Assuming somebody offers you an astounding arrangement on a timeshare bundle or persuades you that you can get a good deal on a specific help, theres a big possibility that they are lying and are simply attempting to get cash from you. This person was useless and was very dishonest in her statements to us. Multiple issues requiring emails and phone calls to get the RCI membership fee paid that was in the contract and also to take care of various other administrative issues with limited response. If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. Timeshare Compliance: Reviews, Cost & Ratings in 2023 How To Write a Timeshare Rescission Letter? In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. We decided to fight this through our credit card companies. Or tell them to hold on for a minute and use a cell phone to call your accountant or tax-professional. Signed, There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . We only suggest companies with high ratings and verified customer reviews. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. We are attempting to get out of our recent membership to "The Ultimate Loyalty Program" which was completely misrepresented during the sales presentation. If they dont have a rating, or their grade is very low (an F especially), then its best to avoid them. FRAUD (charge #2) - Pg. This is not accurate since a variety of issues could prevent you from leaving your contract, no matter how much you pay them. All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. Sue me [censored]es! when we went to the sellers office we were told they do not buy back units. Were happy to help in any way we can. If the plaintiff loses the case, no one is compensated. We liked going out & trying different restaurants. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. Has anyone been affected by them via a lawsuit or credit ding? One common complaint against Sunset Group is that they make it very difficult to cancel your membership. 5. On August 31, 2007, my wife and I attended a sales presentation at Sunset Fishermens Village in Playacar. Beware of timeshare scams in Mexico! Its crucial that you learn how to identify a scam so can safeguard yourself and your finances in the future. We achieve this by infusing our Core Values at the heart of each transaction and interaction with our Clients. They refuse. That really shakes them up. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. A. There have been several class-action lawsuits filed against Sunset Group in recent years. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. We also use third-party cookies that help us analyze and understand how you use this website. All of the companies on our site have been thoroughly vetted so you can be sure youre getting the best possible service. 1. Sunsetworld Resorts, did you find out the other locations of their hotels prior to this? On the off chance that youre reluctant about a venture an open door, do some exploration prior to settling on a choice. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. I promised nothing. We only recommend companies with high ratings and strong track records in the industry. So there is no value or savings hence, there was no benefit for buying the package amidst the Pandemic when international travel is still restricted. My fianc and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. We wanna fight them too because we dont want to lose our $4, 000, Ley Federal de Proteccin al Consumidor (texto consolidado publicado en el Diario Oficial de la Federacin el 25 de junio de 2018) we were scammed and then threatened with contract removal of items if we did not buy into the Sunset group real estate group (if they even have one is yet to be determined) last April we went to Tres Rios and at their highest end rooms the ceiling of the shower was covered with black mold. But they lied about everything. Please visit this website (specially the video section) to know in detail how these companies operate. so we just put down a deposit and told that we have 5 days to cancel. Of course they refused. Some of them even claim that they can assist you with canceling your timeshare no matter what the case may be. It does not guarantee you any actual access to a room for any amount of time. Necessary cookies are absolutely essential for the website to function properly. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. We were able to get our contract cancelled and $1, 000 of our $14, 000 back. Sunset Group is a SCAM! - Cancun Forum - Tripadvisor