Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk This review is on the company and not the local gym. without helping me with the issue in any way at all. Im going to have To cancel direct debit. Anyone can write a Trustpilot review. Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot This seems to be the case for all former members not just me. And update your website!!!! Cancelled after one year membership. I choose at this time to cancel our memberships and truGym continued to take money from my account. Your experience matters. Finally. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I find the booking system for classes difficult to work out which is why I havent booked any yet. | Read 101-120 Reviews out of 258 Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Thanks. Poor customer service and conflicting information provided by staff! Staff come across rude and unapproachable. The main reason that I joined is for the Les Mills Combat class. However, you are likely to be ignored. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Our 2022 Transparency . A relaxing atmosphere also with the benefits of the jacuzzi and sauna. If you continue to use this site we will assume that you are happy with it. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 All of the members that I have encountered at the gym were very supportive and helpful. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Save your money, go elsewhere. truGym | Low-Cost Contract & Non-Contract Gym Memberships Plus side, plenty of cardio equipment. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 A wide variety of equipment to suit your personal needs. i havent seen the gym manager, i dont know even if she exists, just heard there is one. The Gym is crowded all the time. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. I am very disappointed that you have emailed me as a new member. Your experience matters. This gym is great! We also ensure all reviews are published without moderation. Went there this afternoon and there was signing stating the gym was forced to close. How many stars would you give TruGym? He failed to take any responsibility, stating that it was Harlands that needed to sort it out. It goes against our guidelines to offer incentives for reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 The equipment is good and I find that any issues raised were dealt with quickly and professionaly. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Poor customer service and conflicting information provided by staff! I paid for a year membership and at that point had several months left. Not helpful at all. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Join the 266 people who've already contributed. Most of the equipment is very old and remains unfixed for long periods of time. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. DEFINITELY AVOID TruGym and Harlands. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. DO NOT SIGN UP THERE TERRIBLE! I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. We also ensure all reviews are published without moderation. It was ideal as there is a Friday class at 5:30. we were never told about it and there are no signs of cctv anywhere to warn us. Very shocking, and it looks like I'm one of many many cases. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! typical!!!! Firstly, thank you for reporting this to us. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our gyms come with either a sauna or steam room (some have both!) Awful!! I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. I use both the free weights, machines and also classes. | Read 41-60 Reviews out of 241 Don't trust the staff at face value. Staff were non empathetic and unhelpful following the incident. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Absolutely shocking customer service. I email head office never got a reply. And the price is ok.Over all not impressed with the gym at all. We also ensure all reviews are published without moderation. why is jason ritter in a wheelchair Date of experience: 19 February 2018 After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Lots of equipment to use and is open to everyone. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. The gym had closed down suddenly in November 2021 and hasn't provided a refund. beyond me , they have sullied their name. It does seem that there are other members who have also not been refunded. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. We also ensure all reviews are published without moderation. Good equipment. It goes against our guidelines to offer incentives for reviews. The changing rooms are always clean and the same for the showers! Terrible service. The machines, if broken are repaired quickly. Verification can help ensure real people write reviews about real companies. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. Not a problem there are always teething problems. When it comes to growing a business, reputation is everything. They are still charging me 6 months later and now have sent me a bill for over 50!!! 0 star! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Your experience matters. Lovely gym with great facilities! | Read 261-266 Reviews out of 266 Completely unresponsive to emails. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. If you like swimming, prepare to be hugely disappointed! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Here are 8 tips for writing great reviews. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. I'd be in two minds about renewing my membership next year. Trugym luton are refusing to refund me 200 of my hard earned cash! There is a sign on the door which states check opening dates on social media. Dreadful management of memberships Id avoid this company and invest elsewhere! So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Try to greet customers with a smile and always be courteous and respectful. We use dedicated people and clever technology to safeguard our platform. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Absolutely the poorest new customer relationships ever!! The gym did not respond to my complaint. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. a nice open plan gym. Your experience matters. !What a disgrace. Weights are all over the place. If you like swimming, prepare to be hugely disappointed! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. My contract expired and I cancelled my membership. Here are 8 tips for writing great reviews. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Apparently it broke down three years ago and has not been fixed. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. How many stars would you give TruGym? TruGym is filled with good equipment and friendly staff. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Companies can ask for reviews via automatic invitations. They are now pursuing me for 234 claiming I never cancelled. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I would not recommend this gym to anyone. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Very clean and covid compliant. We also ensure all reviews are published without moderation. I paid for a year membership and at that point had several months left. This was a friendly gym in Boston Lincolnshire. 2023 Trustpilot, Inc. All rights reserved. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. The staff are more interested in their weekend plans than theirmembers. Graham. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. 2023 Trustpilot, Inc. All rights reserved. this is extremely unprofessional. Join the 270 people who've already contributed. Plus, you avoid the $5 phone payment processing fee. Companies can ask for reviews via automatic invitations. Awful!!! Staff are the ones who represent the gym and are suppose to behave in a professional manner. This company doesnt care about its members, its purely about money for these people. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Maybe they could squeeze in another floor mat area near the gym balls. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Companies can ask for reviews via automatic invitations. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. It does seem that there are other members who have also not been refunded. Management ineffective and ambivalent. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. In the first instance contact your local gym. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Dreadful management of memberships Id avoid this company and invest elsewhere! But the other equipment makes up for it. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. This gym is great! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Bit apprehensive being a female in my 50s. Awful!!! Consistently fail to keep to their own opening and closing times. Contact Us - truGym Bring back Les Mills Body Combat please! Your experience matters. | Read 61-80 Reviews out of 255 They put on load music then procede to shout over it. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. For the price per month, this is a great gym, it has everything u need and more. Find out how we combat fake reviews. Management ineffective and ambivalent. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Friendly staff. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. How many stars would you give TruGym? Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. They definitely make it difficult to contact them through their website. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 There were a lot of guys when we went waiting outside. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews. Join the 263 people who've already contributed. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Any attempt to contact head office is ignored. Companies can ask for reviews via automatic invitations. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Your experience matters. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Join the 269 people who've already contributed. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. The Stockton site seems to be run on a shoestring. Staff are really friendly but could be more helpful to newcomers. This suggests to me that they know they are not up to date. We use an external company to collect, manage and process direct debit payments. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Been coming here for many years and have always found the staff very pleasant and welcoming. For example, you can easily set up automatic payments, so you're never late. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Avoid. Generally excellent facilties and equipment though can be a bit busy at times. After a few weeks of this i started to get upset. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staff are mostly friendly and it's well worth a visit. The most important rule in providing excellent customer service is to be friendly. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Date of experience: 10 November 2022. Huddersfield gym- horrible service, old gym equipment. Be friendly. We'll then contact Harlands on your behalf to get this resolved. Verification can help ensure real people write reviews about real companies. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 DISGUSTING!! How many stars would you give TruGym? i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Needs airing conditioning throughout the gym. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. If you are looking for fluffy towels and a 5 star experience this is not your place. Completely recommend this gym for any women that are looking for a great gym for good value for money. Would definitely recommend to a friend especially with the ladies only facility. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. From my experience and many others on the web they dont respond. Join the 261 people who've already contributed. Staff were non empathetic and unhelpful following the incident. They now refuse to refund monies taken. It would also be good to have some hit classes in the morning at 6. Pay a little bit more and go somewhere decent ! Complaining to TruGym is difficult. I also send two emails through to them and I never even received an acknowledgement let along a response. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Join the 242 people who've already contributed. Very clean with a good atmosphere and equiptment maintained to high levels. Stockton On Tees - AVOID!! Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Very unprofessional! Join the 261 people who've already contributed. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Find out how we combat fake reviews. It goes against our guidelines to offer incentives for reviews. it's never the same amount and do not expect any sort of customer service! Here are 8 tips for writing great reviews. I have been trying to contact them for a refund for months and have been completely ignored. Consistently fail to keep to their own opening and closing times. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Your cars are not safe! How many stars would you give TruGym? They now refuse to refund monies taken. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. But no way to resolve it. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. My feed back is that if I could train at another gym early in the morning I would. We also ensure all reviews are published without moderation. 0 star! Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members