These people are thieves and liars. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Kept telling me same blurb about it was my fault, not his, no refund, etc. Share your photos and videos with others to prove the truth of your words. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. The issue was they didnt have the tickets, but had 2 close by. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: We could not access or find on Ticketmaster and vivid customer dis-service. Wed, 11 May, 2022 at 5:09 PM. and their online chat system is useless. I had to purchase four more tickets that were handicapped seats from the venue. If I purchase both sets, will the seats be together? People need to understand that VividSeats works against you. Vivid Seats - Fraudulent agreement / promises made for a full refund Vivid seats is horrible. I would never have the paid this amount of money for average seats. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Please Refund at least $1000. FAQ. From A to Z, Vivid Seats customer service is fantastic. Is SeatGeek Legit? No. Well start sending you the news you need delivered straight to you. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. This is not what I paid for. It guarantees your tickets will be valid and arrive in time for the event. Companies can ask for reviews via automatic invitations. When the tickets never came, I contacted Vivid repeatedly. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Looking for the best way to buy and sell mobile tickets? If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Desired outcome: Never again. Our content is intended to be used for general information purposes only. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. I was purchasing 3 tickets and wanted to make sure we are all seated together. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Very deceptive and unfair marketing. Full refund and apology for lack of ticket delivery. Gain trust and grow your business with customer reviews. Vivid Seats provided fraudulent tickets to me. The seller sets the ticket price. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I was going to the AFC championship game and bought a parking pass from Vivid Seats. Do I need to print these tickets? I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. BS. They deserve to go bankrupt as they cost me $800. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 1239964100050. Your transaction is secure, and you also get a full refund for canceled events. I tried calling two hours before my event as the tickets never arrived. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. We launched @recap.email and legal webhooks. One arrived by mail with a "Lot 16" other was delivered electronically. I don't expect they are willing to give an apology. I did not get what I paid for. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I purchased tickets well in advance and the tickets weren't cheap. Group tickets DO NOT need to have electronic tickets. Do not trust Vivid Seats!!!! Vivid nor Ticketmaster seem to care about my issue. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. WONDERFUL Young Man. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. You advised that you arrived at 7:50 PM. Vivid Seats provides a "100% buyer guarantee." So what happened here? We are all set now and appreciate her cheerful assistance. The person the ticket was for has since died. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. A refund or seats in RTC4. Total SCAM! Showed up after start of game and lot was closed. She knew exactly what I needed and arranged to have it. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. So, if you sell tickets for $100, you will receive $90. Vivid Seats Reviews - vividseats.com - Review Centre Will be buying more tickets from them in the future. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. The support team was very friendly, knowledgeable about the event, and got me great seats. Contact Us About The Company Profile For Vivid Seats LLC. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Dial 833-228-5143. The company was founded in 2001. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Customer service told me they will not help me because I already accepted the tickets. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Vivid Seats has 450 employees. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I complained and they advised these were upgrade tickets and no refund would be issued. Conveniently buy and. The following is a chronological timing of the events that occurred: Great customer service skills. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Disgusted. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. One can only hope these ticket monopolies will be better regulated in the near future. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Vivid Seats - Home - Facebook They are aware of this issue. Desired outcome: We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. ComplaintsBoard.com is a leading complaint resolution website on the Internet. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Vivid Seats is as legit as ticketing sites come. We encourage you to monitor your bank and email for further updates on your order. Recent customer reviews are positive. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. My friends and I attend several differant venues and purchase tickets online. These were special seats, including dinner and first 2 rows on the dirt. I feel sorry for other customers who have lost a lot more money than we did. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Please Refund at least $1000. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Beware. All I got was a run around, excuses, and finally no response what so ever. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. No issues at all, would use them again. Is Vivid Seats Legit? Review, Comparison & Alternatives I have knee issues so very kind to help so we don't walk far. Call and ask what the service charge is before buying. Great service. 2023 Trustpilot, Inc. All rights reserved. For 2 and now the event is selling them for 25$$$!!! and go to stub hub and . Purchased parking for the Super Bowl. I wish you didn't exist. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. Tickets were electronic via phone. I bought 3 with the insurance. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Working at Vivid Seats | Glassdoor Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. My experience is consistent with those reported on BBB. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Tickets to Aint to Proud Stage Play in West Palm Beach. The tickets are yours now to you have to figure out what to do. Yes. Most complaints are from ticket billing and delivery issues. Vivid Seats | Event Tickets - Apps on Google Play Terrible customer service. I had an expensive ticket to the Garrison Keillor show at Red Rocks. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I do expect a refund of the differance that the seats should sell for. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Avoid purchasing thru Vivid at all cost. says they have a no refund policy unless the event is cancelled. Yes. We would like the opportunity to turn this around for you. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. We are absolutely sorry to hear what you experience. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Repeatedly asked to speak to manager and he refused. Is this your company? I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? I will not be using this company again and will never refer a soul. Vivid Seats | Buy Tickets on the App Store From over pricing. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Terrible customer service. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. They won't refund me or get me two tickets together. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I would like to warm people to avoid buying tickets through Vivid Seats. All for the seller, not for the customer. They made me jump through hoops to get my money back. Home | Ticket Purchase Settlement 1st time user. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. He deserves 10 gold stars! Refunds can only be granted in the event a show is cancelled. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Vivid Seats ranks 25thamong Ticketssites. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. The staff are even more amazing. It also assists sellers who have tickets and want to sell them safely. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Phoney Company! Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. We believe in full transparency, and strive to ensure our fans are informed. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. We paid $1,279.45 for these tickets. From over pricing. I do expect a responce and an apology for this overcharge. Long story short the ticket transfer did not go smoothly. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber What is Vivid Seats? Is it legit? Do they have fees? Here's - nj 10.1K Ratings. greenthumb47 , 2022-08-02. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. They take your money, and you have no valid tickets. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. It went to automated system and never got a person to talk to. Long story short I never received the parking pass and had to pay in full at the gate. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Vivid seats sucks. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. I expect to pay the normal service fees, but not what you charged me for the tickets. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. I'm very disappointed in Vivid Seats. Ticket master from now on! However, no matter what link they have provided I cannot access these tickets. Vivid Seats Culture | Comparably They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Had rented a room just for this event. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. It was smooth and I didn't have to do all re-ordering process again. He checked several times and assured me that the seats were handicap. How do I determine the seat numbers for a ticket listing? Working at Vivid Seats: 108 Reviews | Indeed.com Agreed! Credit care company is stating they rejected my dispute because all sales are final. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. I never received my tickets but was charged for them. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Enjoy reading our tips and recommendations. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I hate what you stand for. Received a correct order confirmation but when the tickets came in they moved me to a different section. Unsubscribe easily. Vivid seats is such a scam!!! I purchased tickets to the motley Cre concert in Seattle in 2019. We appreciate you bringing this matter to our attention and will be following up with you again soon. Absolutely disgusting. Abel helped me and made the process easy. Desired outcome: They refuse to give a refund due to sending the tickets prior to showtime.