If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Many businesses act as Ticketek Agencies throughout the country. Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Can I request a partial refund on my purchase if I have selected Refundable tickets? Don't worry! Change My Location Can I sell tickets using online auction sites like eBay? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Please ask your friend to check their junk mail. There are three delivery options: Note that for general admission events, tickets can not be replaced. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. Ticketek may not replace tickets where seating is unallocated (general admission tickets). Why is there a time limit when I buy tickets? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. During my time at Ticketek, I created marketing schedules managing when client's images and ticket sales . There was a spelling mistake in the email address entered. Restricted view refers to seats that have restricted viewing of the stage or event. The website will still select the best available within the section you have chosen, You can only select on price category at this stage. How do I unsubscribe from My Ticketek emails? Make sure the backlight on your phone is set nice and bright. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Tickets purchased to General Admission events cannot be refunded should they be lost. chevron_left. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Do I have to save my credit or debit card details? The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. When purchasing tickets for a particular event you may be limited to a specified number of tickets. How do I gain entry to the venue using Passbook? How do I arrange for a new membership card to be sent out? An Ed Sheeran fan shared a screenshot of their Ticketek message. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. All venues have seating options available for patrons in wheelchairs or who require assistance. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. Email us now at [email protected], To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. How will I know when my content is personalised? Postponed and Cancelled Events. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Can event notifications and location services be turned off from the Ticketek app? The original expiry date still applies to any balance remaining on your voucher. Accept the Ts&Cs and "Submit" 9. There was a problem with the email server that the message was sent to. How long are Ticketek Gift Vouchers valid for? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. How can I get Ticketek to sell tickets to my event? Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. ) When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. Your barcode number can also be found via your online account here. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Member Ticket Redemption Information | Adelaide Football Club Group Bookings are available for selected events and are subject to availability. Placing seats on hold and redeeming them is limited to online transactions only. No, only Mobile Tickets can be added into your Passbook. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Replacement cards cost $10. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. In most cases, tickets must be returned to the place where they were purchased. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. Be sure to select the discounted 'member' ticket. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f General Terms and Conditions When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Limitations on number of tickets purchased. Ticketek acts as agent for the Seller in the sale of all tickets. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. No. SuperJuniorIndonesia on Twitter: "RT @MONSTERGRP: [Notice] @henrylau89 Will the event be reserved seating or general admission. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. How long are my friends seats placed on hold? Select an event category type from the Genre drop-down menu and click 'GO'. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. This can be accessed using the 'Share and Save' button on the mobile ticket. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. How do I save my credit or debit card details? What can I redeem my Ticketek Gift Voucher for? For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. <> When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Change of mind is not an approved reason. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Ticketek Gift Vouchers look just like a regular Ticketek ticket. How do I access Accessible seating tickets? If you need to contact us, you can do so via [email protected] or 1300 722 515. Who can book a family and concession ticket? - Ticketek Australia Invitee B purchases the two seats they were assigned at step (b). %PDF-1.5 Some events have more than one price type. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} You can log in with your email address and password to access member only content. P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia Refunds must be requested no more than 60 days after the event date. Can I use text or download images, photos and videos from the site? No, the credit card pre-fill feature simply gives you the option to save your card details. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Don't worry though, until you finalise your purchase the value will remain on your voucher. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. The email may have been filtered by a spam filter. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. What is my online AFL Membership account? 1 0 obj Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. No. How can I find AFL Membership on a match day? When can I request a refund if I have purchased Refundable tickets? https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. An administration fee of $10 will be charged. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Upgrading Member Access via Ticketek (AFL) - Collingwood FC How to resell a Ticketek ticket - Tixel Blog Emily O'Sullivan, CPA - Audit Senior Assistant - Deloitte | LinkedIn 4 0 obj Ticketek Australia Reviews | Read Customer Service Reviews - Trustpilot What does Ticketek do to prevent scalping? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Juniors aged 7-14 years are entitled to purchase a junior ticket. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Where do I redeem my Ticketek Gift Voucher? The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. % After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Held seats are sold on a first-in basis. Where do I select Mobile Ticket delivery? Ticketek Australia Questions | ProductReview.com.au Please be aware your membership number will never change throughout your years of membership. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. FAQs 2023 | AFL Membership The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. This refers to the various levels of ticket types on offer; e.g. Will I see personalised content on the mobile site? Change My Location Please note there maybe no replacement for General Admission tickets. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. Can I request a refund if I accidentally selected the Refundable tickets option? Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Safe, Fast and Verified It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. The transaction limit is 10 at both Marvel Stadium and the MCG. Ensure your contact and personal details are correct. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Some events may have a Family ticket which includes 1 Adult and 1 Junior. I would still like my tickets mailed to me at my overseas address, is this possible? When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. to collect tickets. I ordered a lanyard with my ticket purchase, when will this arrive? Yes, if you don't log in you will see a selection of national events. Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. 4. Concession and Children's ticket entitlements vary from event to event. Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. I've sent an invitation but some or all of my friends did not receive their emails. Yes, it will. Ticketek AU - Apps on Google Play The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract.