StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . After another hold the rep told me the manager said the same thing. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. We waited two hours until they decided to open the door again. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. Contracts are contracts. Solved: Refund in Progress - StubHub Community If I don't get a refund soon I'll be reporting theft to PayPal. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. They just don't care! Overall awful experience with only one of four tickets received for $500. and would like to return it? These cookies track visitors across websites and collect information to provide customized ads. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. I am quite dissappointed. the issue is on her radar and anyone affected should file a complaint with her office. Open the SeatGeek app. I purchased tickets for a James Taylor conert and paid for them months in advance. asks for a code, which i put in, says incorrect code(which came from them). I purchased tickets to an event that has been postponed twice the second time being indefinite. These cookies ensure basic functionalities and security features of the website, anonymously. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. a cash refund, but that cash refunds remained the default. 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They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Til' they get their procedures in the correct order, I'll never return as a buyer. StubHub is a ticket resale and exchange service. Concert was postponed to October and was just canceled. if you have any questions please feel free to contact me. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. I purchased a ticket in February for a concert for over $800. them this was wrong and deceitful and did not get off the phone until they refunded my money. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. Thank you f***ers! They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. Set your price or use our recommended price and tap List tickets. NEVER AGAIN will I use STUBHUB. I listed tickets on Stub Hub for a Broadway show. We're not refunding money at this point,'" Cormier said. i have attached the information from the venue. I have been attempting to contact you several times regarding ticket order #553613638. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. September 15, 2021 Never use stubhub again. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". I don't know how your company seems to think that 120% is of equal value or better. We are changing the way you register and sign-in to the StubHub Community. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. What about Canada? At the event, tickets were discovered to be invalid. i have attached the information from the venue. These cookies will be stored in your browser only with your consent. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. I will be filing a formal complaint and will NEVER use stubhub again. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. The refund will typically process within 5 to 8 business days. It was for a special occasion. At NO stage did they advertise this game as a TBA or TBC date and time. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Part of my frustration is money lost but it's also abt the integrity of the company. No. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. UPS delivered my tickets, but now I can't find them. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. There were two artists scheduled to perform. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Should have checked this site first. I should be given a refund! I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Never use stubhub again. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I wish I had read this before buying. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. DO NOT BUY FROM THIS COMPANY! The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. Stubhub stole $770 from. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Wisconsin residents could get ticket refunds after StubHub settlement Never Will I Buy From Stub Hub Again. Never again will I use StubHub! If you call Stubhub they insult you and treat you like crap. >> PRETTY UNFAIR. If these are not available, you will likely get a full refund. this company sucks. As a marketplace, we act as an intermediary for buyers and sellers. I purchased two tickets listed on site. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. I called the credit card company and the charges on the card had not even hit yet. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. "Pretty unfair, almost unethical on their part," Brown said. The 3 tickets totaled close to $600. and did I get a refund?!? StubHub to refund canceled events after pandemic complaints - USA TODAY StubHub is taking a lot heat over the policy. Hi Joan. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Following backlash from customers, the ticketing company responded in a statement this week. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. All Rights Reserved. Stubhub did refund, but plans are ruined last minute. Don't take NO for an answer! Your email address will not be published. Did StubHub's changed ticket refund policy violate Massachusetts law? Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Now I'm done with them. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. Now what? I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. i am not interested in a credit that expires so therefore am requesting my full refund. Where's my refund? - StubHub Community The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process.
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