It was not the representatives fault, so she did great, but the company should do better in alerting guests. Not only was she patient but she was quick and so attentive. It has been such a negative experience. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. We had the same issue. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Date of experience: 04 February 2023. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Hi Chloe, Thanks for your feedback. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. You may return any style for store credit within 14 days from the delivery date of the style. Please email us at [email protected] so that we can further assist you. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing -Kate. We're so sorry to hear that you had issues with your order. CASANDRA M. was extremely helpful in seconds. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Please reach out to us for the advanced credit prior to making a new order! Lucy in the Sky Reviews | Read Customer Service Reviews of lucyinthesky Check out what 6,964 people have written so far, and share your own experience. If they don't offer refunds, they should have made this much more clear during purchase. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. For further information, please visithttps://help.afterpay.com/hc/en-au/. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. You must not establish a link from any website that is not owned by you. i live in texas and ordered a dress on sunday earlier this week. Pepper's Lonely Hearts Club Band. -Kate, it was my first time ordering from Lucy in the sky. Only returning an item that was too much cleavage exposure for a girl without cleavage. Twice now, I have not received an order or refund. Verification can help ensure real people write reviews about real companies. Hi Elena, Thanks for your feedback. Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. Caveat emptor. -Kate. I am beyond disappointed in this company and its respect for its customers. I feel tricked and pissed off. She even helped me cancel an order and issued my store credit instantly. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. Mar 16, 22 (Updated: Sep 23, 22) You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. i ordered 2 dresses october 2 and need them for october 11. thanks! tablet. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Phone Email. Anyone can write a Trustpilot review. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. You should check this page from time to time to ensure that you are happy with any changes. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! Our small is generally the equivalent of a US Size 2. Lucy in the Sky, Inc. operates this Website. I know it's still only Nov. 15 but I do not think this dress is coming. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. ADD ONS. Lucy In The Sky Cafe - Tripadvisor Facebook is showing information to help you better understand the purpose of a Page. We'd love to make sure we make this right and find a resolution. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. We're so sorry to hear that there was an issue with your order. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Free Shipping Worldwide, over US$50. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Absolutely terrible customer service. The prices they charge is not right. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . We have a range of ways to get in touch for new and existing customers. Sorry to hear that you had trouble reaching out to us. Good Luck! Really bad. -Kate. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. The stated ship times cannot be altered with the delivery method. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). I loved 1/2 dresses I bought. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). All our models are approximately 175cm tall. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. We have Live Chat and Email available for any questions or concerns. I had a great experience with the customer service chat! You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Please email us at [email protected] for further assistance. She offered me advanced credit and provided easy instructions to do so. . Email: [email protected] - replies within 24 business hours. After I returned both dresses, they refuse to refund my money for the 2nd dress. So glad we were able to help! Hi Bethany, Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Products used:We havent received the products, Hi Jessica! They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Haiker Rojas. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. These companies are a dime a dozen, you can 100% find another that actually values customer service. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. -Kate. Lucy In The Sky Reviews: Should You Try It? | ClothedUp I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Belle R and the team at Lucy in the Sky were great to work with. -Kate. | Read 181-200 Reviews out of 6,679 Lucy never replied to me or PayPal. Help and support; Contact BT; Back. If you need specific product measurements or have further questions, please email us at. A cookie is a small file which asks permission to be placed on your computer's hard drive. Were almost out of time and do not have a back up plan. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Companies can ask for reviews via automatic invitations. Products used:None, sizing too inaccurate. Please let us know if we can help any further. -Kate. Needed it for Feb 25th. Why would I need store credit when I already purchased the 3rd dress. But, things are not as they seem on the surface and Gene and his two buddies discover her story is a sham. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. I'm so frustrated because they don't have a phone number. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. In the case of any expired store credits, we will gladly issue another current one for the same value. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We cover the cost of all domestic return shipping for all styles. Do not buy from them. This cost is not covered by us and is charged directly by your local government. I DO NOT RECOMMEND THIS COMPANY! I emailed on 9/16 noone has contacted me. -Kate. Free FedEx Shipping, over US$75. Lyst Authenticcom meets visitor expectations and captures their I used the chat feature again in January to try to figure out where my two other dresses were. By December they were all expected to arrive, but none of them had even shipped. Business Profile for Lucy In The Sky, Inc - Better Business Bureau 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. What is the Lucy in the Sky Return Policy? We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. They do not have number to call. So ordered the 3rd dress in a different style. Finally, the Trust Mamma rating is four stars. - Kate, Hi Paula! - Kate, Hi Gosset! . All orders are subject to availability and confirmation of the order price. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. A store credit is automatically applied to an account attached to the email used for an order. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. Please email us at [email protected] if anything else. The customer service and chat support feature here is great and really easy to use. Closed now : See all hours. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Shop Lucy in the Sky We'd love to assist you further if you need help with returns. Thanks for your feedback. Only store credit even though clothing size is not standard. Categories. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Tip for consumers:Returns usually only give store credit. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Delivery date was Feb 17-24th. It fits exactly to measurements specified in the skirt section for sure! We'll send her your regards!