The next steps were background and security checks and finally a thorough medical which is at your own expense. The medical costs approximately $450. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Another station to do your height reach test and have your documents checked over. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Use your points for flights, upgrades, hotels, or car hire. Emotionally intelligent? As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Step 1; Applied for job. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Book and manage your trip with features such as check-in, seat selection and boarding pass access. After that they invited me to attend the Assessment day. Good job! If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". I had a chat interview for my first processing. The next steps were background and security checks and finally a thorough medical which is at your own expense. describe a time you solved a problem without any others help. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. I have had several jobs in the past that involved providing service to customers over the phone. Ways to check-in for your flight including online and on your mobile. A poor customer experience and how did you handle 2. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. It is just talking into the computer or phone (depending on what you use). It consisted of being welcomed and then being split into different groups. When did you have to say no to a customer. You can track your Qantas Points, shop and more. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 . Great employer. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Find departure and arrival information and view ouron time performance. Excellent! Earn Qantas Points on our huge range of accommodation options worldwide. Why do you think you're a great fit for the role? This especially comes into play when you are . Good interview day. If so, mention this. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. The interviewer will appreciate that this isn't a problem for you. how did you handle it? Continue Reading Is was good kit much to expect and they want you to answer must research. I applied online. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. I'm accustomed to talking to customers, suppliers, and contractors on the phone. Interviews for Top Jobs at Qantas. A poor customer experience and how did you handle 2. Customer Service Agent Interview. Travel and partner special offers available exclusively for our members. I applied online. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. Join Qantas Frequent Flyerorsubscribe to Red Email today. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . Start your trip in the exclusive surrounds of one of our world class airport lounges. What is the interview process like at Qantas. If so, discuss how you successfully handled this. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Browse our travel recommendations for Australia and beyond. I interviewed at Qantas in Feb 2023. More recently as a business owner, I've used the phone to handle many business matters. The minimum age requirement is 18 years. I interviewed at Qantas (Sydney) in Jun 2017. Can you talk more about what a heavy rigid driver's license is and why you got one? ", "First, I would apologize that I couldnt answer their question but assure them that if I didnt find the answer, I would get them to the right people to answer it.". It was 5 questions about customer services. I got chat interview with Qantas. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Did you strive to go above what was required of you? Finally, mention how much you like to drive and that you're looking forward to this aspect of the job. It roughly took three hours, and you had a ten minutes break. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. required min 500hrs, One of the best experiences ever. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Why were you the one who took the initiative to solve this problem? I found it daunting as you are receiving no feedback. How long did you run them? If successful, hopefuls move on to a second round of interviews that typically take . This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Will you cover the medical costs. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. How to connect with us through Social media platforms. Meeting as a Group. Make your answer more meaningful by discussing them. Customer Service Business Agent at Qantas Greater Sydney Area. Lounge invitations are not currently accepted at Perth - Qantas International Business Lounge (T1) and Perth - Qantas International Business Lounge (T4) Payment via PayPal Family & Friends or Beem It. My current employer is required to run a criminal background check on our staff every two years. It's great that you set a routine for yourself. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Download our free online tools for individuals with dexterity limitation. Have a question or concern? . In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . The process took 1 week. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. Download our free online tools for individuals with dexterity limitation. Track updates on extreme weather or other major issues that may impact your flight. There may be additional role specific questions which you'll need to answer so we can consider your application. During my three years on the job, I never had an issue with an imbalance at the end of a shift. Excellent! State Farm agents market only State Farm insurance and financial service products. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. why did you leave your previous job and why do you want to work with Qantas If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them. Book and manage your trip with features such as check-in, seat selection and boarding pass access. We had to come up with an ad campaign for Qantas. I had a chat interview for my first processing. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Benifits outstanding. I applied online. It will redirect you to the airline's official page. Establish customer relationships and follow up with customers, as needed. Restaurant and hotel reviews, photo galleries and travel articles. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. Further details of this will be explained to you during the recruitment process. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. A poor customer experiences and how did you handle it. how to verify an unverified sender in outlook. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical.