I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I hope that you feel inspired. Thanks for your advice and help. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Note the filter. Can you help how to revert it back and to see Closed status field. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. A mistake I have made many times as well! Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. I learned so much doing it. I really learned a lot here. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I have created data categories and Subcategories and have activated.But have issue with the above error. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Service Cloud Specialist Superbadge - 4,5,6,7 - Blogger I am the Trailhead Baby! hmmmm I think I just had to drag the filed onto the layout. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. You will need it. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Thanks so much for responding. These have different SLA milestones an agent has to hit its the same in this section. This comment has been removed by the author. I was very impressed by this post, this site has always been pleasant news. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. But trailhead gives an error message back. If you can not, I'd look around at permissions. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? If you want to check the support process' api name, you can extract via data loader. :) I'd reconsider that time trigger. The demand for UI/UX design implementation is continuing to grow. Theyre such a useful way to remember what needs to be done before you start. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Something that helped was saving the report frequently. "Wrong Queue" is not a queue. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Below are tips and gotchas for each report / dashboard. I'd just give it 24 hours then recheck the challenge. this blog is beneficial and great information to share with us. Trailhead Superbadge: Data Integration Specialist - Forcetalks A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Cloudy Technical Team is correct name wise for both the record type and the process. Is there an "email template" in the "email template" object? Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Sorry . (The badge is all click, no code.) E.g. In the worst conditions, Ursa Major panels produce ~25% of maximum power. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Start in setup. No idea what is missing. any ideas? You have to make the article "Linking SP-100 to SP-200" visible to everyone. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. thanks a bunch. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I'm whole again. Think of this like a Sales Process. where you have opportunity stages associated with the process. Thanks. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. This is where you start building out the ability to manage support levels. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? If not, I'm happy to take a look at the details of your macro if you would post them as a comment. It is very attractive and impressive. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Tonight's challenge involves the creation of two processes. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Gosh how frustrating! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". If you are short on time, start around the 20 minute mark. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! Help with Superbadge Service Cloud Specialist step 4 Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Hello, I passed the first challenge but i still have a question. Are you using a Dev org or a playground generate from Trailhead? Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Nice and informative blog! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. This is so annoying. I made two dollars today! Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. (might not matter)The biggie- violation action- Does need to be dynamically assigned. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Below are tips and gotchas for each report / dashboard. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Any clues as to what I might be missing? Thanks for getting back to me. Did you start with a clone of the correct profile? Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. You should be prepared for a heavily scenario . Hi Trailhead Baby, I'm losing my mind here. Did you check the little box to activate the entitlement process? My bet is that you missed one checkbox in the setup. Service cloud specialist superbadge challenge 2 solution One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. Found my mistake (apart from taking it too literally). Ensure you group report results correctly. Ensure the Customer Contact can be tracked on Cases. Once this was done, I passed the 3rd challenge section. Two things try a different merge field for the name. I am having trouble with step 4. Glad you figured it out! The macro itself is working fine. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I'm chasing my own tail. I was convinced I was missing something and racked my brains over it. This is my current version name. One of my favorite new things this week was taking a shower with my whole block collection. Have a question about this project? I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. By clicking Sign up for GitHub, you agree to our terms of service and I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Does anybody have a moment to help? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Enter the billing service credentials in the custom setting. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! +12,700 Points +300 points. Install the unmanaged package from the prework if you haven't already. I can only click on the Email tab. Salesforce projects, superbadges, and sample apps - Index I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Making dinner for Mom! I was able to work out a solution, I will outline it below. Trailhead Baby, THANK YOU SO MUCH!. Could you share some details of what you have? You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." After changing the name of the inactive user it worked for me. Ive always thought this was pretty cool. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I'm working on the Service Cloud super badge and the error below is driving me nuts! Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. You do not need an overflow assignee, but you will need two queues. Coild you please help me out? Thank you SO MUCH. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Test it first by using real email addresses before you hit that button! How would you enable people to select cases from an organised list? Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. but i don't know what is next step? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. I made two dollars today! {!Case.OwnerFirstName}, Ursa Major Solar. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. "This is a standard app. Go to a case- check the Status options. I had to do a quick refreher on this topic mid-superbadge. What item is on your lightning Case page layout to show Entitlements? read more, Youre going to think Im totally pathetic for writing about this!!! Use Lightning Knowledge to create a knowledge base for better customer service. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Ensure the Case Reason and Type Analysis report format is SUMMARY. I'm sure it's something little! It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I am glad that you figured it out. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Hi I am getting the below error. Challenge 1: Automate record creation. I'm STILL hacking away at this error message. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. I started the whole of the following steps in this section with the objective of creating a macro. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. At last count, there are 81 Salesforce Trailhead projects for developers. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Also, I've included Entitlements in the console. For those of you who know me, you probably know that Im lucky enough to have a job that. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Hello, Thanks for your feedback. []Safari To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Click the cog in the upper right hand corner. Are you sure you want "email to case"? Challenge 4 Case Routing. I had figured that out in order to build the macro. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Look at the page layout and enable knowledge. I ran into the same issue. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Ensure you select the correct Chart format." I am the Trailhead Baby! error, has anyone found any way around this? I have cloned the Salesforce "Standard Platform user" profie!Is it correct? The free lemonade offer worked! I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Let's do this. Could you shoot over a few screenshots of what you have? I did add the things mentioned automated action in macro. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Does somebody have a thought? While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. If you haven't taken the Onmi Channel module yet, now is a good time!