We appreciate your business. Briana got my call. Turned up at 450 Bath Road, Heathrow. If it has been longer than 30 days, please get in touch so we can investigate further. Not only that, it's hard to get hold of their accounting department. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. With whom I spoke until now? * All prices shown are valid at the time of inquiry, based on 24-month contracts. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. But the Regus does not have flexibilities, nor willing to retain long term tenants. September 22 You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Theyre a great place to connect with colleagues, clients and other like-minded businesses. 2. At the end of your contract, they will automatically renew you without a signature and without consent. They signed me up for things that I didn't ask for - didn't realize it in the fine print. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. Such companies should not exist. The reason why we're asking all our customers to provide details online is to prevent fraud. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. It goes against our guidelines to offer incentives for reviews. this is absolutely gross and scam. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Find out how we combat fake reviews. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! I was using virtual office space. Please remember that the retainer is refundable at the end of your agreement. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Regus Office rented: Wisma Atria Singapore Well guide you through the process. 9. Receptionist only can communicate by email, even for the most important things for your business. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. ive been trying to get my money back ever since. Interested in a new product or service? Regus Reviews - 265 Reviews of Regus.com | Sitejabber this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. The additional increase in your monthly fee is due to the annual indexation. This company bills you for services you do not use. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. No staff available for contacting on the event day. Verification can help ensure real people write reviews about real companies. *T&Cs apply. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. They would not remove the items that I didn't want. Regards, Sandra Melody Head of Customer Services Setting up an automated payment is straight forward and can be done through the online portal. www.myregus.com) and go to the End Agreement section. They are scammers, and incredibly dishonest. Hard revenue focused. Once they sell you something that will be the end of you being treated as a valued customer. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Company Name: Max Dragon Technology Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Regus helps businesses find and create the right workplace for their people. Regus Management Network Reviews, Complaints, Customer Service Regus keeps its policy for payment from customers, only. We use dedicated people and clever technology to safeguard our platform. They still continue to send invoices with no one responsible to be there to answer. We have checked and cannot find any payment details set up in your account. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot Change Management Certification Training in Fort Myers, FL Best regards,Michelle Spire. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. If you refuse to pay their bogus invoices they will send you to collections. Lorem ipsum dolor sit amet, consectetur adipiscing elit. This does not affect customers who have a permanent space as these are reserved specifically for them. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Do not delete my post, I will copy and paste it to spread again and again. Its an automated process. Regus always emphasized that it keeps its policy. And whatever the future brings, were able to handle that too. The company left an official comment to this complaint. Submit a complaint and get your issue resolved. This complaint was posted by a verified customer. You should receive your refund within 30 days after your agreement end date. I posted the review here and Sandra replied to me. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. I still did not hear anything back yet. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. [protected]@regus.com but did not receive reply. Could you please email me at [email protected] with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Paid for parking online and have now received parking ticket from private company. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But when It comes to a refund retainer. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Helpful (1) Alice C. on 9/22/20 Companies can ask for reviews via automatic invitations. I got an email from trustpilot. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Manage all of your workspace and business needs. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. This company offers executive suites & office space, virtual offices and meeting rooms. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Please could you send those details to me at [email protected] so I can support you? Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Office staff are always friendly. Please advise what can we do to get back our retainer refund? I really thought that this company would be a good option for expanding our business. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. You will regret signing with Regus. Regus is a complete and total scam company. Dont lie to customers. Here are 8 tips for writing great reviews. Customer service is simply poor. So last week I logged in to cancel my membership. Regus Online Account Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Have a question or issue with your current products and services? It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Please email me at [email protected] with your company name and details. Our team members have always been in touch with you and worked with you to rectify this matter. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Find out how we combat fake reviews. Shady from Regus. Is this legal? : r/AusLegal - reddit Thanks again for your comments which help us improve. Regus Business Centre | Better Business Bureau Profile I still didn't get my retainer back. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Stay away!! They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. (Sandra, I used the portal at first, however, your system made an error.) Get Regus reviews, rating, hours, phone number, directions and more. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. This will surely increase the credibility of your complaint. but when u need support / CS to talk and solve ur problems its literally non existant. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot This is a complete con, and scam through and through. Our coworking spaces are designed with collaboration in mind. Regus helps businesses find and create the right workplace for their people. Their billing is confusing, they billing customers one month ahead. Log in to access all our services and products Email. Find event and ticket information. Please could you send those details to me at [email protected] so I can support you? I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Contact: +65 [protected] However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We will then confirm your retainer refund date and amount in return. We have checked and cannot find any payment details set up in your account. Our invoices are due on the payment date that is displayed on them. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. I have been renting an office space at Regus in Kings Hill for over 12m now. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Where appropriate, well also take steps to prevent the situation from happening again. They often do so without adequately considering the effect these changes have on people within the organization. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. This company has the worst customer service I have ever experience in my life. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Thanks again for your comments which help us improve. International Association of Better Business Bureaus. This company has the worst customer service I have ever experience in my life. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. All rights reserved. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. If you were to take direct space or a sublease you would also see these fees in your rent annually. Using our center address on your website is illegitimate without an active agreement between us. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Flexible Workspace Designed Around Your Needs. Jan 01 - Aug 31 Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Regus Online Account Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Absolutely unacceptable behavior. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. I would recommend that anyone considering using this company to think again! Weve cut the cost of selected workspaces* for a limited time only. Where appropriate, well also take steps to prevent the situation from happening again. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Get help. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Don't be fooled by that. 6. We have a team of specialists available 24/7 to help you find the best solution for your business. Turned up at 450 Bath Road, Heathrow. Submit a complaint and get your issue resolved. DO NOT give them your payment info, DO NOT sign with them. Regus flagged this review for containing harmful or illegal content.Read more. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Develop, apply and embed the knowledge and skills acquired by this program to your organization. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Transparency is very important to us, and all services can be opted in/out through your online account. The company left an official comment on this complaint. I called Regus account desk and Dom S. got my call. That exception is made on the understanding that an additional service retainer is payable. We found a responsible person where we inform her about the problem. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Its an automated process. It took almost 2 months. It won't go in any direction! In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Best regards,Michelle Spire. What a ridiculous it is! Build an instant presence wherever you need to be, at prime business locations. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do.