Having all of this information makes it easier for you to find tickets that match your budget and interest. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. Register yourself with a StubHub account. In most cases, the venue has put a delivery delay in place so that the tickets will not be available for transfer until the week of the event. "A lot of these companies that live month to month or on three-month. If you hit Continue without scrolling to the bottom of that window, you wont see them until the order confirmation page. That price tag will get . Donald Bosseau, a man from California who had been organizing an outing with his church group of 27 people, said he was shocked by a 17 percent fee added to the cost of each ticket, and had to waste his time going around to everyone and asking if they were okay with the higher price. [2022], TickPick vs StubHub: Which Is Better For You? Why are tickets available on Stubhub but not Ticketmaster? People end up making purchases that in hindsight they would not have made., People end up making purchases that in hindsight they would not have made. Sign in to your original ticket provider's account and find the tickets for the event you want to transfer. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If the button doesn't appear, is grayed out or you receive a message that the Event Organizer hasn't activated resale, your tickets aren't eligible for resale. Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . To explore this idea, the researchers examined how users clicked around StubHub. These are asking prices, not necessarily what fans are paying to score a seat. "Stubhub is saying they cannot refund buyers because sellers . No one else can do that. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. Nearly every ticket will have a convenience fee added for doing business through this service. Sorry we couldn't be helpful. Both venues have comprehensive customer service options, but Stubhub comes out slightly ahead due to the FanProtect ticket clauses. A-List Members gain access to the best seats and the lowest prices. Due to the high demand for tickets, the prices can rise to seven skies. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. As one member said after canceling their seats this sucks!. The website makes the ticket-buying process simple. I'm in the same boat. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. On the landing page, you will witness a big white box through which you can start searching for events directly. You're rolling the dice with resale tickets on other sites; only fan-to-fan resale tickets on Ticketmaster come with complete peace of mind. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. This does not cost you any more money. Elon Musk thinks were close to solving AI. The guide from the brand will help you list your ticket on the website. By submitting your email, you agree to our, How ticket fees got so bad, and why they wont get better, This story is part of a group of stories called, Hailey Bieber, Selena Gomez, and the Easter egg-ification of the Hollywood feud, The Supreme Court signals that a terrifying attack on voting rights will vanish for now, Take a mental break with the newest Vox crossword. And the main highlight of buying from StubHub is that the prices allotted can be a bit higher or lower than the face value of the tickets. Ability to get tickets without visiting box offices in person. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. There are a few main reasons why someone may choose to buy from StubHub instead of through an official source like Ticketmaster: You can buy tickets on StubHub before the general public without needing to look for a presale code. 3. Sat, 17 Jun 2023, 17:00. and our Prior to the fall of 2015, when the experiment began, StubHub had displayed all-inclusive prices when a user first arrived on the site looking for tickets. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. newsletter. Thank you. Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. Close to 7,000 people wrote to the Federal Trade Commission (FTC) during an open-comment period about online ticket sales at the end of last year. Ticketmaster is an entertainment entity from America that offers sales and distribution services in many parts of the world. For Ticketmaster, the biggest selling point is a flexible return policy. StubHubs website is very convenient to use. Is that normal? After the payment is successfully done, youll be forwarded to the confirmation page and youll receive your order number and other important details on that page. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub pretty much assumes that they're the only resource available if you want to sell your tickets online, and they take advantage of that. Ticket fees are high but not entirely arbitrary. Fans accessed Taylor Swift tickets this week via a presale offer for Capital One cardholders; those tickets are no longer available. Ticketmaster has a website that is easy to use. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study. The prices and their ranges will depend on every event you have chosen. On Tuesday, the FTC hosted a day-long workshop about the ticketing industry, with a one-hour panel about The Adequacy of Ticket Price and Fee Disclosures. This may not sound like particularly thrilling content to you, but thats because you didnt watch it. Stocksy. It employs mostly professional independent ticket brokers who undergo a strict vetting and ranking process, so it's fairly reliable, too. Vivid: $271 - $515. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. However, each of the services comes with its own distinct advantages. Every sale is final from the moment of purchase. ET. But that market may be full of landmines for unwary buyers, experts said. There isn't any individual resale fee on these transactions. All Rights Reserved. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. on tickets issued to original buyers. You are not required to use the same device you used to book the tickets. StubHub is a ticket exchange and resale company in the United States that offers services for both buyers and sellers under a good list of categories including consoles, theatre, sports, and other live events. Ticketmaster vs Stubhub: Customer Service. The ticket, which supposedly cost $250, would actually be $300.75 after fees in other words, 20 percent of the tickets face value was tacked on in the form of itemized fees with confusing names. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. Search by team, venue, artist, or event. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. But it becomes a "buyer beware" type market, experts said. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Select the tickets you want to transfer. Previously, it was known as the largest secondary ticket marketplace in America. If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. Thats just scratching the surface. Please consider making a one-time contribution to Vox today. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than Ticketmaster. Ticketmaster Blog. However, instead of being determined by the ticket price, they're charged for every order. Obviously, were used to paying fees anytime we buy tickets online. The prices fluctuate according to the value of the tickets. Buy and sell your Taylor Swift tickets today. After the switch, you will enter the email address you use to access the community in order to reset your password. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. [2022], Ticketmaster vs Stubhub: Which Is Right For You? However, few studies had examined this question at such a scale.. They have a user-friendly website with a good user interface. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. The option of reselling tickets for sold-out shows is available. Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. Click the Sell Tickets button or the Sell button on the app. One among them could be that Ticketmaster has a better and stronger return policy than StubHub. See all 12 articles. Each week, we explore unique solutions to some of the world's biggest problems. The Customer support services are open on all days but they have a certain time range they need to be reached out within. Press J to jump to the feed. 3. display: none !important; StubHub: $245 - $542. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. Economic theory has pretty clear predictions on how hiding mandatory fees makes consumers buy more, and prior work hinted at the kind of behavioral biases that we were likely to see, Tadelis said. Privacy Policy. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. You can transfer as many tickets as you like. The rate of the service fee will fluctuate depending on the events of their agreement along with every different plan. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! StubHub is an eBay company that began selling and reselling event tickets in 2000. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Thats the reason the StubHub experiment didnt work. TicketLiquidator is one of the most often-mentioned outlets for getting cheaper tickets than Ticketmaster. The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Does anyone know of another way to get ahold of their support? They are ready to deal with multiple currencies. These two companies often offer tickets for the same events. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. Resold tickets are priced by the individual seller. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." The prices of tickets fluctuate and you can be charged a lot higher than the actual face value of the ticket. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. Home; Sport; Boxing; Goodwin Promotions; A Night of Professional Championship Boxing - Fight Night 17. We accept credit card, Apple Pay, and Of course, there's a chance a given show may be sold out or that face-value ticket prices may be higher than hoped via Ticketmaster when fans go to buy. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. . Why can't I sell my tickets through my Ticketmaster account? And the events whose tickets can be ordered will be marked on the calendar of the website. In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. This upfront-fee pricing strategy included all required fees, which generally amounted to 15% of the ticket price plus shipping and handling. When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. These are often attempts to steal your personal information or credit card number, Gray said. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. Professor of Economics, Business and Public Policy, Economic Analysis and Policy, Haas School of Business discussing Ticketmasters Verified Fan program. (Meanwhile his employees make an average of around $24,000 a year). However, waiting for the price to go lower can also get you zero tickets, so look out for that. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ability to get tickets without visiting box offices in person. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. StubHub acts as a secondary market most of the time. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. "When there are simply no tickets available, I understand fans want to see a show, but they run risk of overpaying or running into fake tickets, scammers," said Tim Gray, CEO of Grayscale Marketing and vice president of marketing for Romeo Entertainment Group, a talent buyer and concert promoter. There are a lot of differences between StubHub and Ticketmaster. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. 2020 Official Top 5 Review. Ticketmaster vs Stubhub: Which is Better? When you get to the checkout, you'll be shown the total cost of your order. Ive already tried calling, using their chat and email. Some of their strategies for success: Using email newsletters, credit card perks, social media alerts and fan club memberships to buy pairs (or even numbers) of tickets for in-demand events that ideally involve audiences who can't or won't plan ahead enough to buy the tickets first themselves. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. 4. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. If you make a purchase through any links on this website, we may get a commission. Here, Plaintiff affirmatively accepted the Termsincluding the arbitration agreementwhen she created her account on July 3, 2018, and, subsequently, each time she signed in to her account, and each time she purchased her tickets.. As this price comparison shows, both services have a wide variety of seats available and are usually . Danielle is the author of this solution article. Ticketmaster should be able to confirm this for you. Something went wrong. Tickets had been scheduled to go on sale to the general public Friday, Nov. 18, at 10:00 a.m. [2022], Gametime vs StubHub: Which Is Better For You? In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Customer service all the way to your seat, 2000-2022 StubHub. Ticketmaster on Tuesday called the demand "historically unprecedented." Great, but HOW?? 24/7 live chat support. Some teams, venues, or artists put delivery delays. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. It has a good user interface, and the website is user-friendly. Try pm'ing a mod at stubhub.community to hopefully get a faster response. You should be able to transfer them from your Ticketmaster account. "A broker is fishing to see what they can get," Cobb said. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. You would transfer the tickets from your Ticketmaster account to the buyers email address. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. They are available in both Apple Store and Play Store - free of charge, of course. Select the tickets you'd like to sell and click "Sell." 5. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. Bundle up and save on concerts, live shows,. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. Yes Is there any way I am able to give these tickets to the buyer? If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. New Shows Announced in the U.S.! Will you support Voxs explanatory journalism? We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Get your tickets delivered to your doorstep or print them out. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? If they will be activated for transfer then list them on Stubhub with the latest possible delivery date. It's likely that even legitimate Taylor Swift tickets bought on the secondary market will see prices fall dramatically from the current levels after the initial rush of demand filters out, experts said. With that said, you may still find yourself dealing with some additional checkout fees. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. Seller sent me wrong tickets through Ticketmaster, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 2. There is no way to get in touch with Ticketmaster directly. Advertisement. How do I fix this ? Of course, this isn't to say secondary sellers are grifters in all circumstances. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas . Monday - Friday, 10:00 a.m. - 4:00 p.m. So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Choose from the events list or search for the event through the search bar you wish to attend. Primary ticket dealers and resellers for events. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Moreover, if you wish to do business in buying and selling tickets, it is the best destination. Sat, 17 Jun 2023 | With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. And it may not be clear how to differentiate the two groups. Sometimes shows are not eligible for transfer until closer to the event date so you need to find that out from Ticketmaster or maybe the venue. The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. I would ask Ticketmaster directly, as my tickets eventually were transferable, so it seems like your event isnt or maybe theres a different hold on it that they can lift. Select the date of the event and tap on the option that says Find Tickets. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. At no point during the panel did it come up that TicketMaster has been the subject of both state and federal government scrutiny in more than one country for years because of its fees. The other half of StubHub users continued to see the all-inclusive prices. I'm confused. For more information, please see our Swift will perform more . The extra fee increases Ticketmaster's profits. "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports.