ARC is audio return channel, it's ONLY use is to send audio "backwards" over an HDMI connection, it has nothing to do with sending commands. Similar for the Siri Remote: with a compatible receiver in the setup, volume control through CEC is an option. Can't control volume for tv with apple tv remote I just got my Apple TV 4K 2nd generation and had been using it on a different tv(not new, probably same age or older than second tv) and the volume worked on the apple remote, but I recently switched tvs (second from 2014) and now the apple remote will turn off the tv but not control the volume. Any ideas? Normal HDMI devices reset their bindings when unplugging the HDMI cable while both devices are active, but I don't think this will help. Refunds. It did work perfectly until tvOS 15.3 or .4 came out. Was all working fine before tvOS 16.0. With Jamf Now, one person can do in a day what a small team of people could do in a week. Verify how the Apple TV remote controls volume, as specified in Settings. Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver. Learn how to control Apple TV with iOS or iPadOS Control Center. Only the volume buttons work. If the volume buttons on your Apple TV remote stop working, control Apple TV with iOS or iPadOS Control Center, Press and hold the TV/Control Center button. If you have an older Apple TV remote, hold the "Menu" button and the left arrow for six seconds. . My Apple TV remote works the volume but does not work the box My Apple TV remote is not working the Apple box 52 1; Guys, thanks, but it is not necessary to repeat what has already been said :-) The first response actually answers my question, but it does not mean that I can't have additional questions. If that doesn't work, restart the Apple TV by pressing and holding the Menu and . The remote does successfully control power of the TV, and it works for everything else. Apple TV remote can/cant control volume on TV? Heres the Real Fix! A forum where Apple customers help each other with their products. All other buttons worked. Now, release the button. Turning my HDMI CEC settings on and off . any proposed solutions on the community forums. Apple TV Volume Is Not Working: The TV/Control Center button and the Volume Down button have to be pressed at the same time. The Samsung TV and a Samsung sound bar, and the Apple TV remote apparently "learned" the sound bar device, but the volume controls on the Apple TV remote will not work. Easily Find iPad Generation & Model, How To Change Your Airdrop Name on iPhone, iPad & Mac, How to Find a Lost iPhone, Even If It's Dead or Offline (Feb 2023), Create a Contact Group on iPhonethe Easy Way! Apple may provide or recommend responses as a possible solution based on the information Urquhart1244, call So from how I understand it to work, it would be working with this setup . First, make sure that the remote is paired with your Apple TV. I have a clear view of the IR receiver, and have only had this problem with this specific TV. New Siri Remote not controlling TV Volume (IR). This is incredibly frustrating and I have to trouble shoot and reset/relearn the remote every time. Hold the buttons down for about 5 seconds, or until the status light on your Apple TV turns off and on again. I'm seeing it on a Sony TV also (xbr-x930e) and a Samsung HW-M550. Identify your Apple TV model - Apple Support. Tap Sounds & Haptics. only. Since this I have not been able to use my volume controls . once the remote wakes up the Apple TV it will then allow the connected TV to also turn on and switch to the appropriate input). NOTE: Performing a Factory Reset may also help resolve the issue. On your Siri Remote or Apple TV Remote, press or to turn the volume up or down. Got everything set up only to find that the TV was not responding to volume control from Siri remote (works fine using the tv remote-as is to be expected). I had found the thread via Google search and I suppose it was referencing this post on the second page that includes the following: Oh my god it's not just me! I keep playing with all the settings and it seems to be either power control works or volume control works, both wont work at the same time. Press and hold the Menu and Volume Up buttons at the same time. Very strange issue. I am just curious how exactly it is implemented that the remote controls volume on a TV of not specified brand. Rudegar, Apple TV remote works but does not control the volume. Release the buttons after two to three seconds of holding the position. The Siri remote fully controlled both the apple tv device as well as the volume on the TV. Note: These settings may not work with all devices. The Apple TV box receives the signal through the home network, then relays that through CEC. I keep playing with all the settings and it seems to be either power control works or volume control works, both won't work . Apple TV can sometimes have problems playing sound. A forum where Apple customers help each other with their products. Apple disclaims any and all liability for the acts, To save both parties some valuable time, I suggest letting them know of the various techniques you have already tried yourself. If you can't control your TV or receiver with your Apple TV Remote - Apple Support. Press and hold Back (or Menu) and Volume Up for five seconds. Go the Home screen on Apple TV and select Settings > Video and Audio > Audio Output. Copyright 2023 Apple Inc. All rights reserved. This can be done by installing the Remote Control for Apple TV app on your Mac. I have reset the remote, the aTV, and the TV (repeatedly). Bring the remote closer to the Apple TV - The battery charge may be minimal and thus may emit a weak IR signal from the remote to the Apple TV set-top . If the volume control on your Siri Remote or Apple TV Remote does not work automatically and your TV has no sound, you can program it manually: The volume of your Television or receiver can be controlled separately with your Siri Remote or Apple TV Remote, but not both at the same time. charee144, call Looks like no ones replied in a while. How does one fix this? In some cases, it works after pressing the button multiple times. Our Privacy & Security Course for Apple enthusiast is our most requested course! -We would recommend disconnecting the receiver from your TV and unplugging its power, then reconnecting and setting up as new to see if that resolves. Urquhart1244, Cant control volume for tv with apple tv remote. I have turned on the CEC control which allowed . I got the exact same issue with the Samsung Q900A Soundbar and the Samsung Q95A TV. Apple may provide or recommend responses as a possible solution based on the information Apple may provide or recommend responses as a possible solution based on the information However, in lieu of enhancing the general performance, Apple TV might have overlooked the proper management of the remote volume functionality. To start the conversation again, simply Step 1: Set the volume control option on your Apple TV remote manually. I just got my Apple TV 4K 2nd generation and had been using it on a different tv(not new, probably same age or older than second tv) and the volume worked on the apple remote, but I recently switched tvs (second from 2014) and now the apple remote will turn off the tv but not control the volume. Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. A principal funo do Siri Remote controlar o volume da mdia na Apple TV 4K. This Apple TV Remote Locator Case is worth a look. Step 1: On your Remote, press and hold the TV button and Volume Down button for 5 seconds. TV via IR will control the volume for TV directly (not via the Apple TV box), presumably the same way as before enabling CEC. Apart from it, I skate, meditate and medicate. Program your Apple TV Remote to Volume. This is a user forum, if you want more specifics then you can contact Apple. call only. If this doesn't seem to fix the problem, try plugging in your Siri Remote via the port at the bottomto charge for at least two hours. From this hub I can have my soundbar, TV, and Apple TV interconnected and they work perfectly in-sync with CEC enabled. I have gone to the remote settings. Update: I downloaded the Remote app from App Store and somehow that allows me to control the volume, but not the built-in remote which is in the control center. Apr 28, 2021 4:06 AM in response to shiny334, Apr 28, 2021 4:14 PM in response to Urquhart1244, I tried that and it wont control the volume still. last night my Apple TV did an automatic update to tvOS 14.7 . Check to see if your TV or receiver supports HDMI-CEC. Hold it for a while, for about Five seconds, till the status light on your TV screen turns on and off again. any proposed solutions on the community forums. If not, reach out to Pioneer customer support or a device forum to see if there is a current software or firmware update to resolve the issue of miscommunication. Help please! To do this, hold the little TV button (right above the volume buttons) and the volume down (-) button for 5 seconds. Apple disclaims any and all liability for the acts, 4,346. I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. To start the conversation again, simply To start the conversation again, simply In some cases, it works after pressing the button multiple times. Is there a way we can report this issue to Apple? Hard Restart Apple TV. Point your remote at your Apple TV. I've had that for a while as well, always flawless, but there have been some recent software updates to the apple tv. I dont think any TV will support that. To start the conversation again, simply In addition, you should try a different type of content. Azanella, User profile for user: has anybody else experienced this? I can't recall ever seeing a posting here about intermittent volume control issues that didn't involve Samsung "Anynet+" (aka Samsung's brand name for CEC). However, if I select Volume Control", I can only pick between Auto . Refunds. I am now also having issues controlling media on my Apple TV from my control center on my phone . greatvovan, User profile for user: Is there a way I can manually pair the IR remote to the TV controls? For quick reference: Apr 6, 2022 4:23 PM in response to bgmeek. If Your Apple TV remote Volume Control is Still not Functioning Correctly, use the following steps to solve the audio issue. After discussion with a DTS Engineer, he found a workaround (rdar://42881405 Volume control is disabled when connected to Apple TV using AirPlay ). In other cases, the volume button doesnt work at all. any proposed solutions on the community forums. This is just with watching something on the apple tv. provided; every potential issue may involve several factors not detailed in the conversations Keep your Apple TV connected to power till the process is complete. A forum where Apple customers help each other with their products. Press and hold the TV icon button and volume down button at the same time for ~5 seconds until you see the remote's status light flash off then back on. The CEC soundbar control mostly works - volume up always works, but volume down seems to get "stuck" at a random level.you can volume up from there but volume down always gets stuck at that same level until mute or restart. All postings and use of the content on this site are subject to the. In the 'Audio Mode' option, change the setting from Auto to '16 bit'. That's not really possible for a trash writer like me but I still try. Aug 22, 2020 11:17 AM in response to greatvovan. Follow these steps to restart your remote. I really dont like Samsung and I tend to blame them first, but as I kept my soundbar from going online and updating the issue has to be on the Apple side. Select Settings > Equipment Control > Manage Equipment to enable audio control via the Fire Stick remote for your TV and various speakers. Checking for updates is typically only needed when the issue started with the previous software update. I recently got the LG C1 TV and I can't connect my Apple TV remote to control tv settings, such as volume. Ive also done a full AppleTV reset to factory settings when that failed too. Apple recently released tvOS 15.6 update for Apple TV with general performance and stability improvements. All postings and use of the content on this site are subject to the. Is there anything i can do?? any proposed solutions on the community forums. One might think that an iOS app cannot control a TV's volume because an iPhone . What did work is this: on Apple TV, settings, remotes and devices, other devices, remote app and devices, select my iPhone, forget this device then re-pair it . All postings and use of the content on this site are subject to the. This site contains user submitted content, comments and opinions and is for informational purposes Manufacturer Foxconn (on contract) Pegatron Type Tablet computer Release date April 3, 2010 ; 12 years ago (April 3, 2010) (1st generation) Units sold 500 million as of 2020 Operating system iOS (2007-present) iPadOS (2011-present) Connectivity WiFi and cellular Online services iTunes Store App Store iCloud Apple Books Podcasts Apple . Here are the steps to execute this: Firstly you need to get your Apple remote. HDMI-CEC is working for other functions, including turning on/off the Samsung TV when I wake/sleep Apple TV, so not sure why volume control isn't working. Select Learn New Device if it isnt already selected. When I do this, my LG Magic Remote volume button does not register to the Apple TV that I am increasing the volume, even though the volume is increasing on the tv. Owing to the tvOS 15.6 update, the Apple TV remote volume control has now become absolutely unusable for some. You can also check out the workaround in video format below: So, if you press the home button and volume button simultaneously, you might have a chance that your Apple TV remote starts adjusting volume again. Additionally, ensure that the HDMI-CEC has been enabled and that the remote is programmed to volume. We are able to up the volume, mute the sound, but cant lower the volume. We will introduce you to various essential apps and tools to protect your data, identity, and devices. I have unplugged both devices overnight as well and nothing has changed . I enabled CEC control to allow the tv to turn on and off with the Apple TV remote, now the volume controls wont work. I have an apple TV, not sure generation but it's the first one that came with Siri remote I believe. May 23, 2022 1:19 PM in response to bgmeek. Make sure that the remote is about three inches from the Apple TV. Gregor-1138, Apple TV 4K Siri remote volume control not working. Apple TV 4K, The Volume button on your Apple TV Remote in Control Center works only when your Apple TV is set up with a HomePod, soundbar, or other AirPlay 2-compatible speaker. HDMI-CEC is enabled and Volume Control is set to "Auto via HDMI" on Apple TV. Volume control through the software remote on your phone would require an audio receiver that supports Volume Control over CEC. The TV settings have not changed from when it was all good. iPad iPad Pro (6th generation) Developer Apple Inc. I have gone to the Apple TV settings, chose Remotes and Devices, chose Volume Control, and selected Learn New Device. provided; every potential issue may involve several factors not detailed in the conversations Ensure HDMI-CEC is enabled in your TV or receivers menu, using the remote control included with your device. Its not an intermittent issue, it just stopped working after a Apple TV software update. May 23, 2022 1:08 PM in response to mikereed36. Her latest piece, "Temporizing: Self Portrait" can be found in the Winter '21 edition of. ask a new question. Can the main device send information about the TV to the remote? Volume control on 4K Apple TV not working. Did you ever find a solution for this? Check Sound Settings (Volume Settings) Check your iPhone's volume settings (sound settings) to make sure that volume buttons aren't disabled. You will have to select Learn New Device from the drop-down menu. Any tips or experiences? Also I guess that as long as the native remote control does control the volume, my TV is compatible with this feature. Adjust. Same issue, even though that 1st Gen ATV has never seen my Samsung setup. I have turned on the CEC control which allowed me to turn off the tv with the apple remote but cannot change volume. No updates installed on the soundbar in the meantime, May 23, 2022 10:41 AM in response to baeda_. tvOS 14. User profile for user: Adjust Apple TV audio. I setup the new tv box and decided to setup manually to avoid any issues with settings. I've never had any problem with my ATV4K connected to a Sony soundbar & LG TV. however current setting is set to auto (receiver via HDMI) this option only appears as auto and not listed as an option in the drop down. Press and hold Menu or Back, as well as Volume Up, for five seconds. How To Fix Apple TV Remote Volume Not Working. Looks like no ones replied in a while. Until then, the products no longer communicate effectively. Choosing any of the IR options results in losing volume control functionality via iOS Apple TV remote, reset to factory Soundbar, Apple TV and LG TV. I tried pressing the volume and mute buttons and nothing worked. Make sure Change with Buttons is toggled on. Select Learn New Device. When the Apple TV Remote App or Apple TV Control Center control is in the foreground the volume rocker buttons actually control your HDMI-CEC connected device's volume (sound bar, TV etc.). tvOS 14.7 has been out for 44 days, and the automatic updates have some spread, but generally not 6 weeks (unless the unit was turned off for all of the past 5.5 weeks). Ive restarted the Apple TV box and re-paired but no success. Ive also done a full AppleTV reset to factory settings when that failed too. User profile for user: Same with - and mute. 127,075 points. Available in Black and Saddle Tan, this compact bag is stylish and practical. I bought the new Apple TV, and previously had the older Apple TV 4K. Auto via HDMI will need support for that feature from the other device too. Yes, as I said it is designed to work with different TV's. I have Apple TV 4K and I am able to control TV's volume through HDMI cable using the native remote control. Plugging my ATV4K into the sound bar or the TV directly gives me the same result. 748. Step 2: When the Apple TV light starts flashing, release the buttons and check the 'Connection Lost . Los Angeles, CA. Both EasyShare and EasyShare remote are active on the TV. Release the buttons and wait ten seconds. The status light on your Apple TV will turn off and on again. Thankfully, it's pretty simple to fix once you know the steps. As such, when using the Siri remote to control Apple TV, keep in mind that the connection is entirely based on Bluetooth, so you must stay within range of the Apple TV and then ask Siri what you wish to. Apple TV remote volume not working is a common problem that happens to many people and most of the time, it can be fixed easily with no need for any repair. Call Failed on Your iPhone? It's specifically ONLY getting the aTV remote to control volume that doesn't work. May 23, 2022 9:02 AM in response to mikereed36. only. Thank you for posting in Apple Support Communities. To unpair the remote, press and hold the Left and Menu buttons together for six seconds. Or a way to manually force it to use CEC instead? unplugged all hdmis and power to all devices. tvOS 13. We understand that you are having some issues with your Apple TV remote controlling volume and mute functions since the last firmware update. Use another remote. And in my remote on my iPhone I was able to use my bottoms on my phone to control the volume Aswell. Start with three devices for free and add more for just $2 per device, paid monthly. Each email reveals new things you can do with your phone (and other devices) with easy-to-follow screenshots. When it prompted that I press and hold the + for volume I did so and it read it correctly. only. I can also successfully pair the TV's own remote to control the aTV. The volume +- control on my Apple TV remote is not working recently. I am still able to control volume using the stereo remote, but I'd rather not have to juggle two . ask a new question. Once youve set up the Apple TV volume control, keep in mind that it communicates via infrared (IR). There are also some other ways to fix this problem, such as resetting the volume of your Apple TV. Ive updated firmware on my Apple TV, sound bar, and television. Ive followed the bluetooth re-pairing instructions as suggested in Apple help pages (Menuand Volume Up buttons for fiveseconds etc). Remove any obstructions to the transmission between the Apple TV and the Siri Remote so that the remote can make direct contact with the IR sensor on the Apple TV. If your remote still isn't working as expected, try restarting your remote. If it turns out that the problem is with the Apple TV remote, you might be able to get a replacement. The annoying part is that when I go to "Video and Output" settings and choose "Audio Output", the soundbar is listed as a temporary audio device and I CAN control it's volume level from here! Here's what it looks like on iOS 11 beta's Control Center Apple TV control on my ATV4 with tvOS 11 beta. doesn't matter which app. audio. Apple TV HD, Nov 11, 2020. How To Turn Off Flashlight on iPhone (Without Swiping Up! this option also allows for control of volume via iOS Apple TV remote. Add a Comment. however, i tested it with a samsung universal remote and the volume control works fine through it, ruling a broken IR receiver out as the issue. The status light onyour Apple TV will turn off and on again. This sort of partial function usually indicates the remote needs to be reset, then paired again with the ATV4K. Nevertheless, we'll keep an eye on the developments about the Apple . Currently, there is no way to find your Apple TV remote if you misplace it. All postings and use of the content on this site are subject to the. Effortlessly set up and manage all of your Apple devices with Jamf Now! Apple TV 4K, I tried the learn new device option. If the issue occurs during this sound test, visit our Support Center to request service. After the process is complete, your Apple TV not playing sound will be fixed. Preface: I've got my Apple TV connected to an HDMI hub/switch that supports 4k60fps and ARC. Affected Apple TV owners immediately took to the community forum to report about the same. Any suggestions?? #1. The volume control through the Apple TV Remote app, using the side buttons, is available only for when using an AV receiver that supports volume control over HDMI-CEC. The Apple TV Remote will be unpaired, and a message will appear on the screen. I reconnected my old 1st gen Siri remote and it works just fine. Everything worked fine until a night or two ago. Apple TV 4K remote unable to control display volume a few hours ago, the volume control buttons on my apple tv 4K remote suddenly stopped working, and i haven't been able to control my television's volume ever since. Same with - and mute. In some cases, when a product updates, the other product that it connects to also has to be updated (in some cases not all). Has a bug been introduced in the last TVos update? given that this post is from 12-23-2019, I don't think that tvOS 15.4 is to blame. Posted on Feb 6, 2022 6:02 AM View in context. I was happily using my 1st gen Apple TV 4K and only upgraded to the 2nd gen for eARC support. anyone with a good tip? At this point I assume Apple will need to update something in the Apple TV as that appears to me to be the only variable in my setup that could have changed recently (Apple TV is set to auto-install updates and both my TV and Soundbar havent had their software or firmware updated since at least last year). While there are occasions where the Siri Remote needs to be charged or replaced, in this case, it is usually a bug that can pop up for no apparent reason. Then in the middle of a TV watching session the Siri remote stopped controlling the volume! Release the buttons and wait ten seconds. The ONLY thing that doesnt want to work is decreasing volume.