Log onto your Portal here . If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Thats why before checking out, its important you acknowledge that you understand this. Keep an eye on your . Your browser's Javascript functionality is turned off. Returns Policy at boohoo.com Items must be unworn and unwashed with the original labels attached. Your browser's Javascript functionality is turned off. Securely attach the Parcel Connect label to your parcel covering the original delivery label. To save on returns cost, its best to return your items in one parcel. If you are a customer in the European Economic Area (EEA), you have a legal right to change your mind within 14 days and receive a refund for most products that you buy from us online. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). Returns Policy | Returns Portal - boohooMAN Returns and Refunds - Boohoo EU To experience the full world of Boohoo, please enable these or check whether another program is Don't worry, if this does happen we will contact you first. Hear about exclusive offers, get early access to collabs & quicker checkout. What should I do if I receive an incorrect or faulty item? We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). You will need your order number and email/last 4 digits of your phone number. By enabling them, you are agreeing to our. Please turn it on so that you experience this sites full capabilities. Your refund is on its way. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. Don't worry, if this does happen we will contact you first. Post if off! Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Sites-boohoo-NA-Site Or simply return your items to the following address within 45 days from the date you received your parcel. You will need your order number and email/last 4 digits of your phone number. 3. Find out how to return You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Click here to start a return. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Hoodies, 3. There are a couple of other ways to cancel your contract with us. See our, On dirait bien que vous nous rendez visite sur. You may be liable for import and pay a custom duty charge for orders over the customs threshold. You will need your order number and email/last 4 digits of your phone number. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of 1.99 for returning the item to us. If you use the returns portal, the process for returns is as follows: Repack your items. *Extra 10% discount sent via email to new subscribers only. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. Whether you're on website or app, just flip the switch! Select your preferred return option (Print returns label at home or in store options). 3. We've gone paperless! Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. You can cancel your contract here. I have received a faulty or an incorrect item, would there be a charge to return? Returns Policy | Returns Portal - boohooMAN Whether you're on website or app, just flip the switch! A typical refund will take up to 14 days + your banks handling time. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Copyright 2022 boohoo.com. You can generate a returns label from our website, attach it to your parcel and then send it back to us. This cancellation period starts from the day you have received all of the items in your order. Burnley You will need your order number and email/last 4 digits of your phone number. Returns via the portal are fully tracked. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Select your preferred return option (Print returns label at home or in store options). Make sure you keep your proof of postage! All InPost lockers are accessible 24/7 meaning no more queues or waiting in, enabling you to collect your order at your earliest convenience in as little as 7 seconds! this We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona Just pop your items in something non see-through, sealable & waterproof. If you have any questions about extending your invoice, please contact Klarna. Ive paid with Afterpay How do returns & refunds work? With Klarna, Clearpay, Laybuy & Zip! I can't see the refund on my bank statement. On receiving your return the next step is for us to check the item(s). blocking them. 2. No packaging, no problem! Free Boohoo returns | Post Office Beauty products, fashion masks and accessories cannot be returned for hygiene reasons. Unfortunately we don't offer an exchange facility. Repack your items. You've got 28 days to send something back to us from the day you receive it. boohoo aren't able to extend your invoice. Copyright 2022 boohoo.com. If your items dont make it back to us, youll need to open a dispute with the carrier. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned. Please note, we cannot offer refunds on cosmetics and pierced jewellery. By subscribing, you agree to receive marketing communications from boohoo by email. With just one click you can reduce the energy used by this website. Once you have processed your return in the portal you're ready to post it off. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item (s), including any loss or damage, until we receive. If you have a Boohoo Premier subscription you can return items to us free of charge. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. We don't refund delivery charge for those countries listed outside of the EEA. *Extra 10% discount sent via email to new subscribers only. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. Print returns label at home or in store options. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. here, and a member of our team will look into it. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You'll get an email once we receive your returned item. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. If youre a customer in the EEA, you get 14 days to cancel your contract with us. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. 1. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Keep an eye on your return tracking. Confirmation; Please complete the required fields to help us retrieve your order details . You'll no longer receive a delivery note in your parcel. No packaging, no problem! Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Returns Policy | Returns Portal - boohooMAN If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Keep your certificate of postage safe as you will need this as your proof of return. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. With loads of styles landing each week and regular trend updates you can be sure to get the latest. 90z Revival, If you have a delivery related question or maybe you need to track your order. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Unfortunately we don't offer an exchange facility. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). With loads of styles landing each week and regular trend updates you can be sure to get the latest. Returns are FREE for premier customers. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. warehouse, and again when we have processed your refund. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 90z Revival, Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. See our. FYI Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. We're sorry to hear that you've received an incorrect or faulty item. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. 3. Keep an eye on your return tracking. (These need to be unworn/unwashed/unused and with original tags) If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. There is no returns label in my parcel, how do I return? You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Product name and codes of the items you returned. By subscribing, you agree to receive marketing communications from boohoo by email. 1. Your refund will be processed once we've received your unwanted items. We dont offer exchanges right now. You'll get an email once we receive your returned item. You'll get an email once we receive your returned item. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. This can take up to 7 days to show in your account and is dependent on your bank's processing time. 4. By enabling them, you are agreeing to our. This does not affect your statutory rights. Please note, that returns will be made at your own cost. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. There are a couple of other ways to cancel your contract with us. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Widow Hill Road We dont offer exchanges right now. A returns charge of 2.50 per parcel will be deducted from your refund amount. You can generate a returns label from our website, attach it to your parcel and then send it back to us. You'll get an email once we receive your returned item. Make sure you keep your proof of postage! Returns via the portal are fully tracked. Your browser's Javascript functionality is turned off. Unfortunately we don't offer an exchange facility. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Please return your item(s) to us after finding the fault, and remember to get in touch before Returns FAQs We would like to show you a description here but the site won't allow us. Your return arrives back at boohoo! Just pop your items in something non see-through, sealable & waterproof. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items dont make it back to us, youll need to open a dispute with the carrier. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Print returns label at home or in store options. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Boohooman Returns Portal - TechHapi One of our customer service agents will be more than happy to look into this for you. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. With loads of styles landing each week and regular trend updates you can be sure to get the latest. *Extra 10% discount sent via email to new subscribers only. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Om van de volgende voordelen te genieten: https://www.boohooman.com/us/oversized-palm-shirt-and-swims/BMM38682.html, California Transparency in Supply Chains Act, UPS Access Point Express Saver Collection. Om van de volgende voordelen te genieten: California Transparency in Supply Chains Act. On receiving your return the next step is for us to check the item(s). If youre a customer in the EEA, you get 14 days to cancel your contract with us. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). You can return your item to us for a refund, and then place a new order to get the item of your choice. Simply return your item(s) and reorder for a replacement. You can return your item to us for a refund, and then place a new order to Repack your items. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. To experience the full world of Boohoo, please enable these or check whether another program is There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Oversized Palm Shirt And Swims | boohooMAN USA BOOHOO PREMIER. One of our customer service agents will be more than happy to look into this for you. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. Click here to generate and print off your returns label and to find your nearest store. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. Simply return your item(s) and reorder for a replacement. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Copyright 2022 boohoo.com. Once you have processed your return in the portal you're ready to post it off! You can unsubscribe at any point. blocking them. Your browser's Javascript functionality is turned off. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. We've gone paperless! Please turn it on so that you experience this sites full capabilities. So that we can get this fixed for you please head over to our Contact Us section. We have printer-less options too if you dont have a printer! We're sorry to hear that you've received an incorrect or faulty item. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. A typical refund will take up to 14 days + your banks handling time. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Unfortunately we cannot accept returns after this time. 1. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Your refund will be processed once we've received your unwanted items. Tell us what you are returning and why. If your items dont make it back to us, youll need to open a dispute with the carrier. Please wait 14 days before contacting us about your refund if you havent heard from us yet. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). You don't need to remember to keep your proof of postage - it's all digital! This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. Select your preferred return option (Print returns label at home or in store options). 90z Revival, If you have a delivery related question or maybe you need to track your order. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Your browser's Javascript functionality is turned off. Email Address The email address used to place your order. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. All rights reserved. All InPost Lockers are in well lit, safe and secure areas with ample parking. Simply return your item(s) and reorder for a replacement. 1. Returns Policy at boohoo.com Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. Hoodies. Simply return your item(s) and reorder for a replacement. AUSTRALIAN RETURNS LABEL You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Returns via the portal are fully tracked. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. twitter.com This does not affect your statutory rights. Returns - boohoo You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. You dont need to remember to keep your proof of postage its all digital! Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 6,240 people have already reviewed boohooMAN. Find out how to return your item(s) at number 4. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Returns via the portal are fully tracked. Returns via the portal are fully tracked. Unfortunately we don't offer an exchange facility. We have printer-less options too if you dont have a printer! To experience the full world of Boohoo, please enable these or check whether another program is We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Please note: We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal has been tampered or been broken.Your statutory rights remain unaffected. Keep an eye on your return tracking. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. Returns cost $4 and you can track them as they make their way back to our US hub in New York. depends on your card issuer). Please note we've extended our returns to 28 days so a typical refund may take longer than usual. You dont need to remember to keep your proof of postage its all digital! Hear about exclusive offers, get early access to collabs & quicker checkout. You don't need to remember to keep your proof of postage - it's all digital! On receiving your return the next step is for us to check the item(s). 3 Select your preferred return option Print returns label at home. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. It takes up to 24 hours from your return being processed by us for your invoice to be updated. 5. You've got 28 days to send something back to us from the day you receive it. 3. boohooMAN Reviews | Read Customer Service Reviews of www.boohooman.com Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. 90z Revival, Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. If you are looking for boohooman returns portal, simply check out our links below : Table of Contents. A typical refund will take up to 14 days + your banks handling time. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. Items must be unworn and unwashed with the original labels attached. Once our checks are complete well refund your credit/debit card. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). You'll get an email once we receive your returned item.