A ring valued at $599. Enter Street Address, City, State or Zip Code. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Be Blessed and Take my advice Please. Our customer service begins with the sale and never ends. HotDeals uses cookies from third-parties or affiliate networks to How will I know when my order is ready for pick up at my KAY Jewelers store? Privacy Policy. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. If youd rather exchange your purchase for something new, great! I paid approx. Or exchanged within 30 days at any Kay Jewelers. Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. I am set to get married in two weeks. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Custom designed jewelry is not returnable. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. January 25, 2023 by Ana Stanar. Learn More. If I want to mail a payment , what address should I send it to? I asked to return them and Share your photos and videos with others to prove the truth of your words. I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. E-mail us at Kay credit customer service or call 1-800-877-3616. I feel very misled and ripped off ! On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I have never bought any real gold that would break the way these pieces continue to break. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Well start sending you the news you need delivered straight to you. What is KAY Outlet's return and refund policy? Always look forward to see the jewelry. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. Use this comments board to leave complaints and reviews about Kay Jewelers. You all are Rock StarsSheena. The diamond came out four days later! Grab your savings right now. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. I mostly enjoyed the shopping experience from here. All I get is a runaround. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { Top of the Page, Do you have a trade-in policy? You can easily find current promotions and discounts on the homepage for you to use. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. The millimeter is our standard unit of measurement for jewelry dimensions. I call to have it fixed and was told no. They are the WORST company to deal with for a refund. This is the worst company to order Jewelry through. (Exchanges cannot be made at kay.com). You are going to save $50 OFF with it. How to write a complaint about Kay Jewelers? You are going to save $50 OFF with it. Credit options: After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. For more information about reviews on ConsumerAffairs.com please visit our A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. 7 days later was told it WASN'T issued and will be in my account in 7 days. A jewelry expert can help you find your dream jewelry. Customer care will lie about resolving the issue. Click Here to learn how to determine your ring size. His parents had purchased jewelry at Kay's for many years. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. Claim it and get a lot of features. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. In addition, all necessary repairs must be completed by our representatives. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. Ring sizing service will take up to three additional business days. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. It looks like your microphone is disabled. Chat support people have zero idea what they are doing. Solitaire engagement rings are the perfect representation of your love and commitment. Now, it has started customer satisfaction survey to collect feedback and improve their service. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Compare Payment OptionsGift Cards. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. 30 days? Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. At Kay.com, they strive to provide the best customer service possible. In order to start the call, please close this box and then unblock your mic in your browser settings. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? (Engraving is not available on Kayoutlet.com.). Top of the Page, Do you offer any warranties on your merchandise? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Go ahead. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. She was diligent on researching the best options for me. This is the 2nd employee they have let go that was a wonderful representative. How can they make sign that and dont release my ring? KAY Jewelers Accounts are issued by Comenity Bank. I want the additional 5% off. They are a disgusting corporation!! AffirmLearn More Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. I also went to the doctor to ask about and probably have to go back since its getting bigger! Top of the Page, What is the difference between natural and lab-created stones? You have added the max number of Favorites. Kay Jewelers does not raise credit limits automatically as a matter of policy. If you select a size other than the standard ring size shown, service may be required to adjust it. Then I could buy the warranty after the repair for a few more hundred dollars. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! } they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. What is the difference between white gold and platinum? The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Enjoy reading our tips and recommendations. When I brought it in, they said it would be $450 to repair. I was so excited and thankful for her great customer service. a:hover { The eligible items for the discount range a lot. We let the people know we were just taking a look around, we were not looking for anything specific. They worked together to approve a replacement bracelet for about the same value. Clarendon House 2 Church Street. Customer Service Number: 1-800-527-8029. White gold is pure gold that is mixed with alloys to give it a white Please see our return/exchange policy. Connie called me and said she was working something out. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Ordered online and I received my order and everything was absolutely fine. I am pleased with Kay Jeweler. Top of the Page, What is your policy regarding the gold supply chain? I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Thanks again Ashley! Top of the Page, Why do you measure jewelry in millimeters? Jillian K. said "I bought a diamond earring to replace one that was lost. I will continue to put this review everywhere I can! I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. read more. Yes, special order items are able to be returned. 5 Ways To Personalize Your Anniversary Gift. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. That's a $1360 difference. BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. I will be sure to share this with everyone I know. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help.